Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better. Pay Range £24,750 - £28,000 Job Description Can you manage your own workload and are you well organised ? Then consider the role of Employability Administrator at Reed in Partnership! Internal applications for this role close on 26/6/2025 What is the role about? The Administrator post supports a team of Employment Advisers and Trainers in the delivery of employability and vocational training and information advice and guidance (IAG) to participants referred to us by Job Centre Plus and other referral partners. The Administrator provides an excellent customer service by telephone and to those attending our offices. Just some of your day-to-day responsibilities will include: To deliver consistently high levels of customer service when communicating with participants. Data capture and database management. Quality and continuous improvement within the workplace. Managing the referral service What's in it for you: A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include: 25 days annual leave (pro-rata for part time) plus statutory bank holidays Reed Pension Scheme Award Winning Management & Leadership training Professional & Personal Development Funds Bi-annual pay reviews Plus much more that can be found on our website With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction. At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together. Where possible we consider applications from candidates that require part-time hours, please discuss with your Talent Partner if this is something you require. To be successful in this role, we are looking for someone with: At least one year's previous demonstrable experience in providing a high quality customer service both face to face and by telephone in a target driven environment such as a contact centre or retail environment. At least one year's previous demonstrable experience of high volume input into complex databases where accuracy is essential Advanced knowledge of Excel and Microsoft Word A minimum of 2 A-Levels or an equivalent Level 3 Diploma. GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage. Desirable Criteria: Fluency in more than one language We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.