Job Description
Housing Benefits Officer - Northern Ireland Housing Executive - Newtownards An excellent opportunity has arisen for a Housing Benefits Officer to join the Northern Ireland Housing Executive in Newtownards. This role offers the chance to work with one of the largest housing bodies in the UK, supporting tenants and service users through the delivery of efficient housing benefit services while developing your skills within a busy public sector environment. NI Housing Executive is one of the largest housing bodies in the UK. NI Housing Executive are a flexible and inclusive employer offering great career pathways, enabling you to reach your full potential. About the role:
1. £13.26 per hour
2. Location: Strangford Office, Newtownards
3. Monday to Friday (9.00am – 5.00pm)
4. Holidays: 35 days pro rata
5. Duration: Temporary, ongoing
What you'll be doing in this role:
6. Carrying out a range of general administrative tasks to support the housing benefits service.
7. Handling incoming telephony queries, providing accurate information and assistance to tenants and service users.
8. Inputting and maintaining data to ensure accurate and up-to-date housing benefit records.
9. Building and processing claims in line with established procedures and guidelines.
10. Preparing and issuing letters and other correspondence in a timely manner.
11. Supporting colleagues across the team to ensure an efficient and customer-focused service.
What you'll need for this role:
12. 5 GCSEs to include Maths and English at grade C or above.
13. 1 year’s administrative experience in an office environment, showing clear evidence of excellent written and communication skills.
14. IT/Microsoft Office Proficiency.
15. Strong organisational and time-management skills.
16. High attention to detail and accuracy in work.
17. As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you.