How you'll help us live our purpose:
If you think you are the right match for the following opportunity, apply after reading the complete description.
We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It's a purpose that drives everything we do. And you can play your part too join our Direct Mortgage Unit as a Mortgage Consultant Team Manager and you could lead a team of Mortgage Consultants to give our members the great service we pride ourselves on via our telephony channel.
The role will be based on site for the first 6 months at our Cobalt Office, just 10 minutes away from the vibrant city of Newcastle and then will have flexibility for home working 2-3 days per week. Our Direct Mortgage Department is open Monday to Friday 8am-6pm and Saturdays 9am-5pm and you will work 35 hours per week including approximately one in six Saturdays.
How you'll make a difference:
As a Mortgage Consultant Team Manager you will manage a team of circa 7 telephonyMortgage Consultants to achieve their personal and collective objectives. You'll be responsible for the direct supervision and competency status of all colleagues within the team and for the delivery of effective coaching. You'll support to enable them to provide appropriate advice and act in the best interest of customers whilst meeting all FCA/PRA regulatory requirements.
What you'll bring to the role:
Full CeMAP (or equivalent) professional qualification
A full and thorough understanding of Mortgages including regulation i.e. MCOB and MMR
Previous experience of managing in a regulated environment
Strong leadership skills with the ability to role model, care, connect and coach to drive performance, change, positive engagement and deliver against challenging objectives
Excellent organisational skills
Proven track record in achieving positive customer outcomes whilst adhering to regulatory procedures
(This role falls under the FCA Certified Regime)
And in return, you'll get the best from us:
Annual bonus of up to 12%
Matched pension contributions up to 10%
26 days holiday, plus bank holidays and holiday purchase scheme
Colleague Mortgage and Saver products
Electric vehicle / Cycle to Work scheme
2 days' volunteering per year
We'll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose us?
Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023?Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now
We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.
We're devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We're committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us on .
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