Digital Product Owner (CRM)
An exciting opportunity has arisen for a Digital Product Owner to shape the future of customer-facing digital solutions within a global, mid-market business. You'll lead innovation, own the product vision, and guide cross-functional teams to deliver high-quality, impactful CRM and digital experiences.
Client Details
Our client is a global brand with a strong presence in Europe and beyond, known for combining innovation with a genuine commitment to people and the planet. With over a century of history, they retain a collaborative, close-knit feel while offering the scale and stability of an international business. Their "people-first" approach is central to their culture, and they are passionate about creating inclusive workplaces where talent thrives.
Description
As Digital Product Owner, you'll be responsible for the continuous improvement and delivery of digital products that underpin the SME division, including Salesforce Marketing Cloud and CRM platforms. You'll develop and communicate a clear product vision, ensuring delivery teams, stakeholders, and users are aligned and engaged.
Key responsibilities include:
Creating and sharing the product roadmap and vision with stakeholders and delivery teams
Driving continuous improvement through feedback, metrics, and market insight
Leading multidisciplinary Agile teams, ensuring delivery aligns with business objectives
Translating user insight into functional improvements and measurable business value
Setting and monitoring KPIs and ROI to evaluate product performance and success
Partnering with Business Analysts and PMO to manage risk and ensure effective deliveryProfile
We're looking for an Product Owner who can balance strategic thinking with hands-on delivery. You'll bring a blend of technical knowledge, business acumen, and strong communication skills, thriving in a global environment.
Essential experience:
Strong understanding of B2B sales processes
Hands-on expertise with CRM systems (preferably SAP / C4C, Salesforce & Marketing Cloud)
Experience of web applications and content management systems (ideally Sitecore)
Proven track record delivering high-quality digital solutions in structured, Agile environments
Ability to create, maintain, and prioritise product backlogs
Skilled at engaging stakeholders and translating business needs into actionable requirements
Strong communicator, able to inspire and motivate cross-discipline teams
Job Offer
A competitive salary
25 days holiday plus bank holidays, with the option to buy more
Industry-leading pension scheme with up to 10% company contributions
Enhanced maternity, paternity and family leave policies
Hybrid and flexible working arrangements
Life assurance, health cash plan, and employee assistance programme
Additional perks such as free parking, environmental days, social events, and cultural discountsThis is a fantastic opportunity to make a real impact within a business that values innovation, inclusivity, and long-term growth