We are looking for a customer focused person, who loves interacting with customers in person and over the phone, to join a small and busy team. This role is in a trade office setting so you’ll be interacting with colleagues and customers both in the yard / in person at the office counter and over the phone 90% of the day.
The Customer Service Representative will:
* Handle customer queries on the phone, in person and over email
* Take and progress bookings for industrial / plant equipment
* Maintain accurate and up to date records both paper and CRM based
* Take and process payments
* Manage complaints and work with drivers to resolve issues
* Process licence applications and complete all related paperwork and administration
* Cover the weighbridge as needed
Skills & experience required:
* Strong interpersonal skills and excellent verbal and written communication
* Able to provide the best level of customer service and to remain calm when dealing with customer complaints
* Previous customer service experience
* Ideally have own transport due to location of the site office
Salary, hours and company benefits:
* £28,000 to £32,000
* 42.5 hours a week working 7.30am to 5pm Monday to Friday, 1 hour lunch. Occasional Saturday mornings and Bank Holidays.
* 20 days holiday
* Free onsite parking
* Pension scheme
* Social events
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy