We are recruiting for a number of Matchday Supporter Liaison Officers to work at St. Andrew’s @ Knighthead Park for the 2025/26 football season. Our team will be greeting Bluenoses as they make their way to the stadium while also providing all supporters with important information and assisting with feedback, enquires and complaints. Our aim is to ensure that all supporters have a memorable experience during their visit. The successful candidates will play a vital role in supporting the club and delivering the best service possible while continuously looking for ways to improve. Please note – this is a casual contract based on business needs. Key Responsibilities & Requirements: Commit to working all BCFC home matchdays Create a safe environment for all supporters and enhance the matchday experience Good knowledge of St Andrew’s, the local area, community and public transport to provide information to fans where needed To take note of all fan feedback and suggestions and report back to the Supporter Services Officer Provide excellent customer service, resolving supporter issues and concerns Strong problem solving and conflict resolution skills Collaborate with internal teams, such as ticketing, safeguarding, safety, and Disabled Supporter Assistance Skills & Qualifications: Able to work independently, and part of a team. High level of interpersonal skills and the ability to build relationships with supporters Approachable, with the ability to deal with supporter complaints effectively. Committed, hardworking, with a flexible attitude Able to work under pressure whilst maintaining standards and a positive attitude Gets things done, delivers to high standards, takes responsibility High attention to detail Ability to work in a fast-paced environment Committed to Equality & Diversity Birmingham City FC is committed to safeguarding and promoting the welfare of children and young people. The safety and well-being of our players is our top priority, and we expect all staff to share this commitment. All successful applicants will be required to undergo a thorough background check and training in safeguarding as part of the recruitment process Birmingham City FC is an equal opportunities and Disability Confident employer. We welcome applications from all sectors of the community and assess candidates solely on merit, regardless of gender, race, age, nationality, disability, sexual orientation, political or religious belief, background, or family circumstances. We promote a diverse and inclusive environment and encourage all individuals to apply. If you need any adjustments to our recruitment or interview process, please inform us when applying.