We are seeking an experienced and proactive Office Manager to ensure the smooth, efficient, and compliant operation of our Charity head office. This is a key role within the Senior Leadership Team (SLT), providing administrative support to the team and HR while contributing to organisational systems, projects, and day-to-day operations. You will lead and develop a small team, maintaining a professional and welcoming environment at all times. Key Responsibilities · Attend, service, and minute board and committee meetings, ensuring all documentation is prepared and distributed on time and in accordance with governance requirements. · Prepare reports for meetings and proactively support the Chief Executive and Executive Committee with key information and updates. · Manage and supervise administrative and helpline staff, senior accounts administrator, and volunteers, providing leadership, support, supervisions, and annual appraisals. · Maintain charity compliance by ensuring all returns and filings to relevant governing bodies (e.g., Companies House, Gambling Commission) are completed on time. · Fully manage, arrange and plan key events, including the annual conference and KPA Day, working with relevant committees and colleagues. · Provide administrative support for organisational projects and campaigns. · Oversee the production and distribution of the quarterly magazine. · Manage departmental budgets and ensure efficient use of resources. · Maintain and update the Employee Handbook and manage Health & Safety compliance in partnership with external consultants. · Arrange mandatory training such as first aid and fire safety. · Support the fundraising and marketing functions as and when required · Oversee facilities management, supplier contracts, and day-to-day office operations to ensure safety, efficiency, and smooth running. · Manage HR administration including recruitment, onboarding, induction, and personnel records. About You You’ll bring 3–5 years’ experience in office management or a senior administrative role, ideally within a charity, not-for-profit, or similarly complex environment. You’ll demonstrate: · Strong leadership, people management, and team development skills. · Excellent organisational and financial management abilities. · Experience in events coordination and project support. · Confidence working with senior leaders, partners, and external stakeholders. · Advanced IT skills, particularly in Microsoft Office and CRM/databases. · Exceptional attention to detail, communication, and interpersonal skills. · A proactive, solutions-focused approach with the ability to manage multiple priorities. · A sound understanding of HR processes, GDPR, confidentiality, and data protection. This role offers the opportunity to make a real impact by supporting the effective operation of a national charity, contributing to its mission and long-term success. Benefits · 5 weeks annual leave plus bank holidays, raising to 6 weeks · Christmas shut down (not including personal leave allowance) · 8% pension contribution after 2 years’ service · 3 x salary for death in service · Free parking · 12.30pm finish on a Friday