MobilityCo is looking for an Aftersales / Workshop Manager to join our Congleton Cheshire team.
You will be responsible for controlling the preparation, delivery ,and repair of mobility equipment including:
Mobility scooters
Powerchairs
Wheelchairs
Profiling Beds
Riser Recliner Chairs
Hoists
Ramps
Stairlifts
As our Aftersales Manager you will engage with your team to deliver consistent commercial results and provide exceptional customer care.
Managing Workshop Operations:
Managing customer repair requests.
Controlling new product assembly ,warranty repairs, return of goods and used stock preparation.
You will be responsible for agreeing deliveries with clients and booking delivery companies
Also addressing and resolving any after-sales issues or customer concerns, through timely client follow-ups and effective solutions.
Maintain high standards of health, safety, and operational performance.
Whilst your team grows, you will also on occasion be asked to assist with :
Unpack, Assemble ,Install, Service or Repair Mobility Equipment
Deliver and set up equipment in customers homes
Diagnose faults and carry out repairs in head office or onsite
When required assist warehouse team with goods in and stock control
Ad hoc delivery / collection requests
Our clients are often old or vulnerable.
So when needed all the team (including the directors) get involved in the tasks above, to ensure they are not left inconvenienced.
What Were Looking For
Ideally an organised technical individual who has supervisory / management experience in a repair workshop environment
However, we will definitely consider an individual with good practical skills, who wants to move up to a management level.
Reasonable mechanical / electrical experience an advantage.
Willingness tooccasionallystay overnight (fully expensed) if clients location is some distance away.
Good physical strength, as some of our products are heavy
Reliable, professional attitude
Strong attention to detail
Full UK driving licence
Basic IT skills
Full training will be provided.
What You Can Expect
Salary £41500 per year.
Monday to Friday working (8:30am 5:00pm)
40 working hours per week
28 days holiday per year including bank holidays
Stable, long-term position -(Company was established in 1965)
Ongoing training and career development
Supportive team environment
Smoke Free Working Environment -No Smoking is allowed at any of our premises
Tools and Uniform provided
Free parking
Location
Based in Congleton Cheshire CW12 4TR
If youre looking for a practical management role with real purpose in a growing National Business, we look forward to hearing from you.
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