Are you an experienced Service Advisor seeking a new opportunity within a reputable independent garage? Our client, based in Basingstoke, is looking to recruit a skilled Service Advisor to join their team. This is an excellent chance for a professional with a solid automotive background, strong customer service skills, and the ability to work effectively in a fast-paced environment. The Service Advisor role offers a competitive salary, excellent benefits, and the chance to further develop your expertise within the automotive aftersales sector. Benefits: Up to £35,000 basic salary, rising to £40,000 after successful probation OTE bonus of up to £12,000 annually Working hours from Tuesday to Saturday, with Sundays and Mondays off Four weeks holiday plus bank holidays On-site parking Supportive team environment Opportunities for career development and training within automotive aftersales Duties: Act as the central point of contact for customers, managing the flow of jobs through the workshop Monitor, plan, and progress work for workshop team members to ensure efficiency Identify upselling opportunities and collaborate with service advisors to maximise sales Prepare vehicles, work orders, and paperwork for customer handover Ensure KPIs and monthly targets for productivity and gross profit margins are achieved Generate reports and analyse data to improve workshop performance and exceed targets Handle customer complaints and queries professionally to maintain high satisfaction levels Oversee stock control, purchase of parts, and manage costs effectively Order parts accurately, labelled with vehicle registration and received promptly Lead and motivate the team to ensure customer satisfaction and business profitability Requirements: Strong automotive technical knowledge and understanding of aftersales processes Proven experience as a Service Advisor, with leadership or supervisory responsibilities preferred Excellent customer service and communication skills Organisational and prioritisation abilities, with the capacity to multi-task Effective team management skills, with the ability to motivate staff to meet KPIs Full UK driving licence, ideally clean Proficiency in English, both verbal and written A professional demeanour with good organisational skills If this Service Advisor role interests you and you would like to know more about it, contact Dee Hogger, Automotive Recruitment Specialist at Perfect Placement covering Basingstoke and Hampshire, today to discover more about this fantastic opportunity. Our team of Automotive Recruitment Consultants is passionate about finding the best jobs in the automotive industry for skilled professionals like you. To explore more Motor Trade Jobs in your area or to improve your career prospects, get in touch with us today.