Our global client is seeking an experience Sales Support/Customer Service candidate for a 12 month maternity leave. The role would be supporting the sales team and the customers of this growing & highly successful company.
In the Sales Support role you will:
Deal with incoming customer and sales enquiries positively and speedily, to ensure that the maximum possible progress to orders received
Be the first point of contact and to assist Key account managers/ Area Sales Managers within the division
Creating and processing orders in a timely manner and reviewing pending orders and customer requests to ensure customer stratification
Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses and other problems
Proactively follow-up and close repeat orders for production projects and for other projects as directed
Become competent in all working practices of the company and assist in the smooth running of customer support
Maintain the projects in line with company rules and provide accurate forecasts with the information availableThe Person
Experience in a similar sales support/customer service environment ideally
Strong attention to detail
Adaptable, professional and courteous telephone manner
Excellent communication skills
Enthusiastic and confident approach
Knowledge of salesforce or other CRM's is advantageous
Ability to multi-task
Intermediate IT Skills- Microsoft Excel, Word and PowerPointBenefits:
Private Healthcare
Pension contributions up to 8%
25 days annual leave
Cycle to work scheme
Employee Assistance Programme
Life Assurance of 4 x annual salary
Volunteering day allowance of one day a year
Free water, coffee and fruit
Parking on company premises
Multiple company-funded activities throughout the year
Mix of office and home office
Flexible work times possible outside of core hours