We are seeking a proactive and creative Support & Marketing Administrator to join our growing team. This is a varied and dynamic role combining customer support, administration, and marketing, ideal for someone who enjoys working across different areas of the business and taking ownership of their work.
Please note: Salary is pro rata and hours will be agreed at time of the interview.
You will be a key point of contact for incoming queries, while also supporting marketing and social media activity and ensuring our records, reporting and deadlines are maintained to a high standard.
Key Responsibilities
Handling incoming phone calls and responding to email enquiries in a professional and timely manner
Providing effective support and problem-solving for customer and internal queries
Maintaining accurate and up-to-date files and records
Supporting marketing activities, including social media content and campaigns
Conducting research and preparing information for reports and projects
Working to deadlines and managing competing priorities
Producing reports and supporting management with information as required
Collaborating with colleagues while also working independently when needed
Essential
Skills & Experience
Knowledge and understanding of marketing and social media
Strong creativity with an eye for content and presentation
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Excellent written and verbal communication skills
Strong organisational skills and attention to detail
Ability to problem-solve and use initiative
Comfortable working both independently and as part of a team
Desirable
Experience in an administrative, marketing or support role
Familiarity with social media scheduling tools or CRM systems
Basic design skills (e.g. Canva)
Personal Attributes
Creative and forward-thinking
Reliable and well-organised
Confident communicator
Flexible and adaptable
Enthusiastic about learning and development
What We Offer
A varied and engaging role within a growing business
Opportunity to develop marketing and business support skills
Supportive team environment
Company Pension
Paid Annual Leave
Onsite parking
Monday to Friday