Job Summary
We are seeking a dedicated and enthusiastic Night Porter to join our team. The ideal candidate will play a vital role in ensuring a welcoming and pleasant environment for our guests. As a Night Porter, you will be responsible for the safety and well being of our guests throughout the night providing exceptional guest services, assisting with guest requests, and maintaining the cleanliness, orderliness, safety and security of the of the premises. Your ability to communicate effectively and provide outstanding hospitality will be key to enhancing the guest experience.
Responsibilities
* Greet any late arrivals warmly upon arrival and assist with luggage handling.
* Assist guests with check-in and check-out processes as needed through the night
* Maintain cleanliness in all public areas, including lobbies, corridors, and entrances.
* Provide information about hotel services, local attractions, and amenities to guests.
* Respond promptly to guest requests and inquiries with professionalism.
* Ensure that all equipment and facilities are in good working order.
* Collaborate with other hotel staff to ensure seamless service delivery.
* Uphold high standards of hygiene and safety throughout the property.
* Ensure room set ups are conducted correctly according to the demands of the business
Qualifications
* Previous experience in hospitality or hotel environments is preferred.
* Strong guest service skills with a friendly and approachable demeanour.
* Multilingual or bilingual abilities are highly advantageous for effective communication with diverse guests.
* Excellent phone etiquette for handling enquiries and guest requests.
* Ability to work well under pressure while maintaining attention to detail.
* A proactive attitude towards problem-solving and assisting guests' needs.
* Flexibility to work various shifts, including weekends and holidays as required. Join our team as a Night Porter and contribute to creating memorable experiences for our guests through exceptional service and hospitality.
Job Type: Full-time
Pay: £24,420.00-£31,748.00 per year
Benefits:
* Discounted or free food
* Free parking
* On-site parking
Experience:
* Night Porter: 1 year (required)
Language:
* Excellent English (required)
Work Location: In person