Head of Safeguarding and Risk Harbour Healthcare 60k plus 5k Car Allowence Based in the North West, covering a National Role. This role is designed to provide strategic leadership for safeguarding and protection across the Harbour Healthcare Services, ensuring that the safeguarding and wellbeing of all residnets living in our care remain the highest priority. The role is also to ensure complaints are handled appropriately in line with policy and that lessons are learned to drive improvement. Job Description: Be the providers safeguarding expert and primary point of contact for all Safeguarding issues and queries. Oversee, and monitor a comprehensive safeguarding strategy to ensure compliance, effective practice, and continuous improvement. Oversee a Coroners Register, completing root cause analysis and producing reports. Promote good practice and positive clinical/ quality outcomes and share findings to improve resident experience. Build partnerships with local services, external agencies, and multi-agency safeguarding networks Track and monitor complaints received, ensuring appropriate responses and policies followed. To support homes with compliance concerns to embed improvements and practices. Support a home to improved or sustained regulator ratings. Maintain knowledge of regulations and how to work within regulatory frameworks. Key Competencies: Commercial Awareness. Care Environment, Innovative Problem Solving, Communication, Decision Making, Negotiating and Influencing, Thinking Clearly and Analytically, Relationship Management, Risk Control and Governance, Management of Audits, Audit Reporting, Flexibility, Professional Development and Developing a Culture of Continuous Improvement. Commercial Awareness • Can demonstrate a basic understanding of the underpinning principles of a successful organisation and how to apply these principles to ensure long-term stability for Harbour Healthcare. • Has a basic understanding of the fundamentals of the business. Care Environment • Understands National Frameworks and Legislation within Health and Social Care and how this impacts the care sector. • Understands corporate governance issues within the care and private sector. Innovative Problem Solving • Continuously improves the business by generating new and practical ways of doing things to solve problems and gain competitive advantage. • Ability to step back from problems to properly define them and think laterally to identify solutions to problems. Communication • Has an understanding and application of good communication skills to develop internal customer/inspector relationships that contribute to the delivery of an added value service to the business. • Able to question and clarify where necessary; structures questions well to obtain key information from other parties. Decision Making • Able to consider alternatives and assess their impact and potential problems. • Can implement decisions and evaluate results. Negotiating and Influencing • Has ability to constructively put across views and opinions to opposing parties discussing issues they may not want to hear. • Able to negotiate key investigation findings to relevant individuals and groups. • Persuades people from various levels, positions or backgrounds by using a variety of interpersonal techniques and approaches. • Sells ideas to appropriate stakeholders despite resistance. • Build commitment to a recommendation or course of action by understanding the position of others and presenting arguments, facts and figures in a way they will find most persuasive. • Can reinforce the benefits of proposals and recommendations by using relevant facts, figures and opinions and offer support and challenge to the proposals of others. Thinking Clearly and Analytically • Has the ability to categorise and prioritise actions prior to making recommendations on the allocation of available, identified resources. • Able to be flexible and decisive under pressure whilst maintaining professional standards and outcomes • Able to re-prioritise tasks and resources and work flexibly to meet the constantly changing requirements of the business • Uses data and relevant facts to make decisions Relationship Management • Able to develop successful and meaningful relationships in the local community to benefit the ethos and philosophy of the Company. • Can tap into expertise and industry trends that may have an impact of the Company. Risk, Control and Governance • Able to identify and critically evaluate the elements of governance and risk in an organisation. • Understands the specific risks related to care and clinical activities and is able to contribute to the review of risks in those areas. Management of Audits • Can clearly work within and apply the internal audit standards. • Has the ability to interpret individual audits and work with the relevant parties to ensure that audit objectives are achieved. Audit Reporting • Able to prepare an audit report to specified standards including format, style and timeliness with the need for minimal editorial changes. • Provides clear and sufficient evidence to support recommendations and audit opinion. Flexibility • Able to adapt own behavioural and communication style to gain cooperation of managers, co-workers, peers, customers or suppliers. • Brings simplicity and order out of complexity and chaos. Professional Development • Is alert to changes taking place in the organisation and in the wider environment. • Understands how those changes may affect the way that the internal unit is structured and conducts business. • Extends current knowledge through continuing professional development. INDHP