* Previous experience working in Transport / Logistics
* Strong administrative background is essential
About Our Client
This is an opportunity to work with a reputable company within the industrial and manufacturing sector. They are a medium-sized organisation known for their commitment to delivering quality products and excellent customer service.
Job Description
* Manage and respond to customer enquiries via phone and email promptly and professionally.
* Maintain accurate records and update customer information in the database.
* Coordinate with various departments to ensure smooth order processing and delivery.
* Prepare and distribute invoices, reports, and other relevant documentation.
* Support the team in administrative tasks, including scheduling meetings and managing correspondence.
* Resolve customer complaints or elevate issues to the appropriate teams when needed.
* Monitor and track customer orders, ensuring timely updates and communication.
* Assist in improving processes to enhance customer satisfaction and operational efficiency.
The Successful Applicant
A successful Customer Service Administrator should have:
* Previous experience in a similar administrative or customer support role within the industrial or manufacturing sector.
* Strong organisational skills and attention to detail.
* Proficiency in using Microsoft Office applications and CRM systems.
* Excellent communication skills, both written and verbal.
* A proactive approach to problem-solving and the ability to work independently.
* A customer‑focused mindset with a commitment to delivering exceptional service.
What’s on Offer
* Competitive salary ranging from £23,400 to £26,000 per annum.
* Permanent, full-time position located in Dartford.
* Opportunities to work within a supportive and professional team environment.
* Potential for career growth within the industrial and manufacturing sector.
If you are ready to take the next step in your career as a Customer Service Administrator, we encourage you to apply today!
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