WHO ARE WE
Nestled in the
heart of London’s prestigious Square Mile, Pan
Pacific London seamlessly blends graceful luxury, innovative wellness, world-class dining, and
exceptional service.
Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality.
Guests can unwind at SENSORY,
our state-of-the-art wellbeing floor,
complete with an infinity pool, advanced gym, and
indulgent spa treatments.
At
Pan Pacific London, luxury meets excellence and we invite you to be part of it.
ABOUT YOU
We’re on
the looking for a passionate and guest-focused Security Officer to become a valued
part of our outstanding Security team at Pan Pacific London.
You bring
confidence, empathy, and professionalism to every interaction, whether with
guests or colleagues. Calm under pressure and committed to excellence, you
strive to create memorable experiences at every opportunity.
If you take pride in your
work, pay close attention to detail, and consistently put people at the heart
of everything you do, we would be delighted to hear from you.
JOB SUMMARY
As a Security Officer in our Security Department, you will play a key role in delivering exceptional,
personalised experiences for every guest. You will be a true ambassador of Pan
Pacific London, ensuring every interaction reflects our commitment to
excellence. Your responsibilities will include, but are not limited to:
* To patrol all
floors
* To carry out
documented fire route patrols
* To assist in
escorting any persons acting undesirably off the premises, using the
departmental SOP
* To ensure that
only current associates are permitted to enter the hotel via the designated
associate entrance and to ensure that all ex-associates do not enter the
company premises to ensure all contractors and visitors are recorded and issued
visitor and contractor passes
* To be full
conversant in the use of the hotel locking systems to allocate associate keys
accordingly and to delete all reported missing keys as instructed
* To ensure that all property reported
lost on the premises is correctly recorded and enquiries made to trace and
restore it
* To report and inform HODs of any
hazards to safety that comes to your notice
* To update the accident book, follow up
on all accident investigations
YOUR BENEFITS WORKING AS A SECURITY OFFICER AT PAN
PACIFIC LONDON
As a
company, we take pride in our close-knit culture, commitment to development,
and focus on wellbeing. Here’s what we offer:
·
Access to Mental Health
First Aiders
·
An extra day off to
celebrate your birthday
·
Cycle to Work Scheme
·
Employee Referral Scheme
·
Season Ticket Loan
·
Enhanced Maternity and
Paternity Policies
·
Eye Care Voucher Scheme
·
Social and Employee
Wellness Activities
·
Employee Assistance
Programme, including 24/7 virtual GP and financial advisors
·
Two hotel-wide social
events per year, plus additional team gatherings
·
Flexible Work Policy
·
Complimentary dry
cleaning for uniforms and work attire
·
Reward and Recognition
Programmes including Star of the Month, Manager of the Quarter, and Star of the
Year
·
Guest Experience
Programme
·
50% Discount on Food and
25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London
·
30% Discount on internal
spa treatments
·
30% Discount on Food
& Beverage across Pan Pacific Hotel Group properties
·
Friends & Family
rates at Pan Pacific London and across Pan Pacific Hotels Group
·
Complimentary meals
prepared daily by our chefs
·
Two fully paid Study
Days per year (in addition to annual leave)
·
Two fully paid Volunteer
Days per year (in addition to annual leave)
·
Career Progression,
we’re committed to coaching and supporting your internal development within Pan
Pacific Hotels Group
·
Additional perks through
YuLife
·
Dedicated discounts with
local eateries
ABOUT PAN PACIFIC HOTELS GROUP
Operated
by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury
brand with nearly 30 hotels and serviced suites across 22 cities in Asia
Pacific, North America, and Europe—including seven new openings by 2025. Known
for sincere and graceful service, Pan Pacific is the trusted choice for guests
seeking refined, memorable experiences.
Join Our Family in the Heart of
the City
Pan
Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in
the vibrant heart of the City. We are honoured to have received multiple
prestigious accolades, including:
·
Hotel of the Year –
Group (2023) | Catey Awards
·
Hotel of the Year –
London (2022/2023) | AA Hospitality Awards
·
Forbes Five-Star Rating
| 2022/2023
·
Forbes Five-Star Rating
| 2023/2024
·
Forbes Five-Star Rating
| 2024/2025
·
Forbes Four-Star Rating
– SENSORY Wellbeing | 2023/2024
·
Forbes Four-Star Rating
– SENSORY Wellbeing | 2024/2025
Please note: All applicants for the role of Security Officer must
have the legal right to live and work in the UK without any restrictions. Proof
of eligibility will be required from all candidates at the interview stage.