WHO ARE WE
Nestled in the heart of London’s
prestigious Square Mile, Pan Pacific
London seamlessly blends graceful luxury,
innovative wellness, world-class dining, and exceptional service.
Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality.
Guests can unwind at SENSORY,
our state-of-the-art wellbeing floor,
complete with an infinity pool, advanced gym, and
indulgent spa treatments.
At Pan Pacific
London, luxury meets excellence and we invite you to be part of it.
ABOUT YOU
We’re on
the looking for a passionate and guest-focused Estate Security Officer to become a valued part of our outstanding Estate security team at Pan
Pacific London.
You bring
confidence, empathy, and professionalism to every interaction, whether with
guests or colleagues. Calm under pressure and committed to excellence, you
strive to create memorable experiences at every opportunity.
If you
take pride in your work, pay close attention to detail, and consistently put
people at the heart of everything you do, we would be delighted to hear from
you.
JOB SUMMARY
As an Estate Security Officer in our Estate Security, you will
play a key role in delivering exceptional, personalised experiences for every
guest. You will be a true ambassador of Pan Pacific London, ensuring every
interaction reflects our commitment to excellence. Your responsibilities will
include, but are not limited to:
* To patrol the estate, including documented fire route patrols
* To manage access control to various stakeholders
* To manage all key control
* To be fully conversant in the use of security systems i.e. CCTV, access control etc.
* To assist in escorting any persons acting undesirably off the premises
* To support the loading bay logistics team and receipt of parcels for the private residences
* To manage lost and found property, maintaining records and dealing with enquiries
* To deal with any fire life safety, security, health & safety and emergency incidents
* To report any hazards / safety concerns to management and stakeholders
* Incident / Accident report writing
* To attend and complete all training stipulated by management
YOUR BENEFITS WORKING AS AN ESTATE SECURITY OFFICER AT PAN PACIFIC
LONDON
As a company, we take pride in our close-knit
culture, commitment to development, and focus on wellbeing. Here’s what we
offer:
* Access to Mental Health
First Aiders
* An extra day off to
celebrate your birthday
* Cycle to Work Scheme
* Employee Referral Scheme
* Season Ticket Loan
* Enhanced Maternity and
Paternity Policies
* Eye Care Voucher Scheme
* Social and Employee
Wellness Activities
* Employee Assistance
Programme, including 24/7 virtual GP and financial advisors
* Two hotel-wide social
events per year, plus additional team gatherings
* Flexible Work Policy
* Complimentary dry
cleaning for uniforms and work attire
* Reward and Recognition
Programmes including Star of the Month, Manager of the Quarter, and Star of the
Year
* Guest Experience
Programme
* 50% Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London
* 30% Discount on internal
spa treatments
* 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
* Friends & Family
rates at Pan Pacific London and across Pan Pacific Hotels Group
* Complimentary meals
prepared daily by our chefs
* Two fully paid Study
Days per year (in addition to annual leave)
* Two fully paid Volunteer
Days per year (in addition to annual leave)
* Career Progression, we’re
committed to coaching and supporting your internal development within Pan
Pacific Hotels Group
* Additional perks through
YuLife
* Dedicated discounts with local eataries
ABOUT PAN PACIFIC HOTELS GROUP
Operated
by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury
brand with nearly 30 hotels and serviced suites across 22 cities in Asia
Pacific, North America, and Europe—including seven new openings by 2025. Known
for sincere and graceful service, Pan Pacific is the trusted choice for guests
seeking refined, memorable experiences.
Join Our
Family in the Heart of the City
Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly
located in the vibrant heart of the City. We are honoured to have received
multiple prestigious accolades, including:
* Hotel of the Year – Group (2023) | Catey Awards
* Hotel of the Year – London (2022/2023) | AA Hospitality
Awards
* Forbes Five-Star Rating | 2022/2023
* Forbes Five-Star Rating | 2023/2024
* Forbes Five-Star Rating | 2024/2025
* Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024
* Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025
Be part of something
extraordinary, where excellence is recognised, and hospitality is redefined.
Please note: All applicants for
the role of Estate Security Officer must have the legal right to live and work in the UK without any restrictions.
Proof of eligibility will be required from all candidates at the interview
stage.