Welcome & Service Assistant - Ilminster Summary Important notice In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy. As the public face of our property at Barrington Court, you’ll provide a warm, friendly welcome, give information, answer questions and make sure everyone has an enjoyable and memorable visit. We welcome enthusiastic flexible people who are willing to support one another across the property. Salary: 12.75 per hour Contract: Permanent Hours/working pattern: 585 hours per year. We anticipate 2 shifts of 7hours per week from February to October, and 2 days a month from November to February. Weekend and bank holiday working will be a requirement in this role. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role. What it's like to work here Barrington Court is situated on the edge of Barrington village in South Somerset. It was the first estate and manor house that the National Trust acquired in 1907. The property has 2 manor houses, formal gardens inspired by Gertrude Jekyll, kitchen garden, lawns, avenues, orchards, arboretum, large book barn, shop, independent trading artisan workshops and caf .The 16th Century Tudor Court House is currently closed to visitors for the Barrington Court Revival Project. The 17th Century Strode House is open to visitors on the ground floor.The property is currently open 7 days a week from mid February until the end of October and open weekends only from November to mid February.Investing in you, we want you to learn, discover and develop your career. And we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.For more information about our property please visit www.nationaltrust.org.uk/barrington-court What you'll be doing Reporting to the Welcome Manager, you’ll be part of a welcome team working at Barrington Court. You will be an excellent team player helping to create a great place for your colleagues (staff and volunteers) to work in. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You will highlight the benefits of membership and all that the local cluster of properties has to offer and contribute to fundraising through the sale of pin badges, books in our book barn and Gift Aid on entry tickets. You will be happy working alone and, in a team, and have a flexible attitude. You will identify tasks, prioritise your time and check in with other team members. You will be conscientious and take pride in looking after the daily operation and presentation of the place you work each day. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role. Who we're looking for We'd love to hear from you if you are: customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Click here to find out more about the benefits we offer to support you.