Overview
TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products customers need to service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group alongside Audi, SEAT, ŠKODA, Volkswagen Passenger Cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that creates an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.
Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS continues to experience rapid growth both financially and in the number of Centres opened nationwide.
Responsibilities
* As Centre Manager you will be responsible for leading, managing and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, to ensure excellence in customer service, to develop strategic plans and ensure all processes are in place to run a successful TPS Centre.
* Ensure that the Centre targets and business objectives are achieved
* Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals
* Ensure the team is motivated, recognised and incentivised
* Create Personal Development Plans, monitor progress and provide developmental or corrective support where required
* Create a Manpower Plan for your centre and put a succession plan in place
* Create and maintain a customer centric culture in the business
* Maintain a high level of customer satisfaction via the team
* Work within the identified sales strategy to increase sales revenues within the team to devise and implement sales plans
* Regularly monitor business performance. Identify opportunities for improvement and take action for any deviations
* Analyse internal and external market data to develop an understanding of the potential sales opportunities
* Work to achieve agreed business plan and budget – controlling costs within agreed parameters including gross margin levels
* Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including warranty)
* Maintain an effective relationship with all stakeholders
* Ensure the overall security of the stock and premises
Qualifications
* Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment
* Passion for providing a great customer service experience and the automotive industry
* The ability to communicate effectively and build strong relationships with key stakeholders
* Experienced at devising strategies and implementing plans
What we can offer you
At TPS we want to take you on a journey and give you a genuine platform to excel and achieve your career objectives. We are committed to attracting and developing our people and take great pride in the Learning and Development pathways Volkswagen Group have put in place to ensure personal growth and career success. We retain our people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity plays an important role in the success of our business.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management
* Customer Service
* Sales
Industries
* Retail Motor Vehicles, Wholesale Motor Vehicles and Parts, and Motor Vehicle Parts Manufacturing
Location: East Sussex, England, United Kingdom
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