NetSuite Team Lead
* Location: Central London
* Job Type: Full Time (2 days a week onsite)
A new exciting, urgent NetSuite Team Lead permanent position has become available to join a fast-growing marketplace ecommerce company. You will play a crucial role in stabilizing their ERP support and driving improvements, ensuring operations scale effectively with the companies' ambitious goals. You will handle complex second-line issues, manage Jira intake, and coach a small technical team of up to 5 ERP analysts.
Day-to-Day Responsibilities
* Lead and coach a distributed team of up to 5 ERP analysts.
* Manage Jira intake processes including ticket triage, prioritization, and clear assignment.
* Monitor workloads, maintain visibility with leadership, and proactively flag risks.
* Provide expert second-line NetSuite support focusing on roles, workflows, reports, and permissions.
* Serve as an escalation point during critical financial periods such as month-end and quarter-end closes.
* Champion thorough documentation to ensure each fix enhances our knowledge base.
* Collaborate with Finance and IT to identify root causes and streamline processes.
Required Skills & Qualifications
1. 4-5+ years of experience with NetSuite in a functional or systems support role.
2. H...