Social network you want to login/join with:
Operations & Supply Chain Manager, Birmingham
col-narrow-left
Client:
Nursem
Location:
Birmingham, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Views:
2
Posted:
26.08.2025
Expiry Date:
10.10.2025
col-wide
Job Description:
“A business with heart” – Deborah Meaden, Dragon’s Den
Nursem was founded by paediatric nurse Antonia and her husband Jonny to help combat the effects of relentless hand washing experienced by healthcare professionals. With over 19,000 five-star reviews, our signature hand cream is highly rated and available in major UK retailers like Boots, SpaceNK, and Sephora.
Our mission is to provide FREE hand care to every nurse and midwife in the UK through the ‘Nursem Promise’—for each product sold, we donate a month’s supply to NHS healthcare professionals. We have delivered over 655,000 Promises so far!
We aim to become a household brand within 2-3 years and are seeking an Omnichannel Operations Manager to join our team.
This role offers the chance to contribute to a growing business, influence our operational strategies, and make a positive impact on healthcare professionals’ lives.
THE ROLE – Operations Manager (Salary: £40k - £50k FT + Performance Bonus + Share Options)
Location: Remote (UK Only)
Note: If based outside NE England, attendance at our Gosforth head office in Newcastle upon Tyne is required at least once a month, with occasional travel.
This position is ideal for someone looking to build and lead a team within a fast-growing consumer brand.
The Operations Manager will oversee our omnichannel supply chain, working closely with internal teams and external partners to ensure efficient operations from design and manufacturing to delivery. Flexibility and a solutions-oriented mindset are essential due to the dynamic nature of a startup environment.
Experience in scaling operations and establishing processes for growth stages is highly desirable.
PREFERABLE EXPERIENCE:
* 3-5 years in operations for a fast-growing DTC & Retail brand
* Proficiency with Mintsoft, Unleashed, and Shopify
* Knowledge of PIM and retail supply systems
RESPONSIBILITIES:
* On-Shelf Availability: Maintain 98%+ availability of core SKUs across key accounts.
* B2B & B2C Logistics: Manage relationships with 3PL partners, monitor KPIs, and improve service levels. Lead tendering processes for new logistics solutions and manage inbound orders and invoicing.
* Manufacturing & Supply: Oversee manufacturing partnerships, manage demand planning, and ensure smooth supply chain operations.
* New Product Introductions: Coordinate new product launches into supply chains.
* Product Data Management: Ensure accurate management and sharing of product information.
* International Expansion: Support supply chain development for international markets.
* Systems & Software: Manage inventory and purchasing systems like Unleashed.
* Sales & Operations Planning: Lead demand forecasting and supply planning.
* Administrative Tasks: Oversee key administrative processes, including tracking the Nursem Promise and managing invoices.
* Monitoring & Reporting: Track KPIs related to operations and stock health.
* Team Culture: Foster a positive company culture and support team development.
ABOUT YOU
You thrive in a fast-paced, entrepreneurial environment, are proactive, resourceful, and results-driven. You are organized, analytical, and an effective communicator. Most importantly, you are caring, approachable, and eager to contribute to building something meaningful.
Join us to help thousands of healthcare professionals daily and be part of a purpose-driven brand.
#J-18808-Ljbffr