Full Time Hotel Receptionist
Previous applicants, need not apply.
We are looking for a confident, enthusiastic and well-motivated person to join our reception team at the Briar Court Hotel
The role; Full time receptionist, working 5 over 7 days including weekends and bank holidays. 40 hours per week
Early shift 6am – 2pm
Late shift 2pm – 10pm
Key responsibilities;
* Welcome guests and customers in a professional, friendly & prompt manner.
* Check guests in and out and provide relevant information about the hotel and facilities.
* Upsell products and upgrades to maximise revenue.
* Answer phone calls, emails, and written correspondence
* Take restaurant bookings and deal with customer requests.
* Provide a high level of customer service and operate in line with company policies.
* Work as part of a team and communicate effectively with all other departments but also happy to work alone.
* Additional duties will include serving on the bar, assisting with breakfast, preparing sandwiches and snacks from the bar menu, delivering room service orders and meeting guest requests where possible.
* There may be a requirement for night shift holiday & sickness cover
Person specification;
* Previous reception experience desired.
* Experience using a Property Management System, Online Travel Agents and restaurant booking systems would be beneficial
Candidates must:
* Have a good level of written and spoken English
* Be friendly, welcoming and approachable,
* Be smart & well presented in a professional manner
* Have the ability to remain calm during difficult situations, multi-task and prioritise in a fast-paced environment
* The ability to work as part of a team and as an individual
* Good IT literacy including Microsoft office (outlook, word)
* Be aged 18 years or over
What we offer;
* 28 days holiday per year
* Discounts on hotel accommodation and restaurant dining
* Complimentary meal on duty
* On the Job Training
* National Minimum Wage
Job Types: Full-time, Permanent
Benefits:
* Employee discount
Ability to commute/relocate:
* Huddersfield: reliably commute or plan to relocate before starting work (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person