Job Title: Fire Sprinkler Service Manager
Location: London & Home Counties
Salary - £50,000 - £60,000
Job Purpose / Summary:
The Service Manager oversees all aspects of the service department, ensuring the effective management of site inspections, testing, repairs, and maintenance. This role is responsible for leading service engineers and subcontractors, coordinating engineer schedules, managing client relationships, and ensuring compliance with both industry standards (LPS 1048 Technical Bulletin TB203 Rules) and health & safety regulations.
Key Responsibilities:
* Responsible for maintaining and strengthening client relationships across existing accounts while proactively developing a continuous pipeline of new service and maintenance opportunities with both current and new clients.
* Schedule, coordinate, and oversee inspections, testing, maintenance, and repair services to ensure timely delivery and compliance with LPS 1048 Technical Bulletin TB203 rules, while ensuring all processes adhere to GN12 service and maintenance requirements.
* Lead, train, and supervise both service engineers and administrative staff to ensure high performance and the delivery of a best-in-class service.
* Schedule, coordinate, and oversee inspections, testing, maintenance, and repair services.
* Prepare and review service estimates, proposals, and contracts to ensure accuracy, compliance, and alignment with client requirements.
* Demonstrate and apply strong technical problem-solving skills to effectively address service and maintenance challenges.
* Contribute as part of the management team by supporting new commercial projects and driving the achievement of overall company objectives.
* Report to senior management during weekly meetings on the performance of the service and maintenance department, highlighting progress, challenges, and opportunities for improvement.
* Manage and review external contractors and suppliers in line with company monitoring processes to ensure quality, compliance, and cost-effectiveness.
* Participate in external company audits to ensure compliance with standards, including BRE Product Management (LPCB Certification), Health & Safety, and Quality Management ISO 9001:2015.
Experience & Skills:
* Minimum 5 years of fire sprinkler service, inspection, or installation experience, ideally with at least 2 years in a supervisory or management role.
* Knowledge of LPS 1048 Technical Bulletin TB203 Rules (& BSEN 12845 Standards would be a huge advantage.
* Proven leadership, team management, and training skills.
* Excellent communication, problem-solving, and organisational skills
* Ability to use service management software and the MS Office Suite.
* Valid driver’s license and clean driving record.
* Electrical knowledge would be considered a valuable bonus.
Desirable but not essential
Hold the now industry standard ABBE Level 3 Award in Inspection & Commissioning of Commercial Fire Sprinkler Systems Certification, which would also be beneficial.
The successful candidate will be expected to undertake this course as part of their personal development after a successful probationary period.
Core Competencies:
* Leadership and team development
* Customer service and relationship management
* Attention to detail and compliance focus
* Time management and prioritisation
* Financial and business acumen
Working Conditions:
* Full-time, primarily office-based with frequent site visits and client meetings.
* Standard business hours with occasional out-of-hours work as required to support the service engineer team.
* Travel to client sites and job locations