Job Title: Contact Centre Team Leader Team: Contact Centre Team Service: Customer Experience Responsible to: Contact Centre Manager Job Summary The Contact Centre Team Leader is responsible for leading and inspiring a team of Customer Advisors to deliver exceptional customer experience. This role involves overseeing daily operations of a contact centre, ensuring high levels of customer satisfaction, and driving continuous improvement in service delivery. The Team Leader will act as a mentor and coach, fostering a positive and collaborative team environment while aligning team goals with the company's strategic objectives. We offer all our employees a great package of benefits too, including: Competitive salary £39,808.79 which is bench marked against other employers Enrolment onour Aviva pension scheme (9.5% employer contribution) 30 days holiday (plus extra days off for Bank Holidays/Birthdays) Health care scheme Enhanced maternity/paternity pay Continual professional development including management development. A dedicated health and wellbeing programme (access to a variety of support and free benefits) Time out of work to carry out volunteer opportunities Main Responsibilities To manage a team of Customer Advisors, Customer Service Assistants and Apprentices in the delivery of quality front line services. To ensure the contact centre functions are appropriately resourced ...