York and Scarborough Teaching Hospitals NHS Foundation Trust
Operational Service Manager
Closing date: 16 June 2026
We are seeking a confident, proactive and enthusiastic Operational Services Manager to join the Sexual Health and HIV Management Team at Monkgate Health Centre.
This is a role for an experienced, visible and compassionate leader who can inspire and support operational, administrative and clinical teams to deliver consistently high-quality care. You will bring a strong interest in service improvement, working autonomously and responsively to ensure that services are delivered safely, efficiently and sustainably—both clinically and financially.
You will work closely with clinical and managerial colleagues to ensure operational performance and access targets are achieved, taking a lead role in developing robust systems that support the sustained delivery of key objectives. A key part of the role will involve supporting service redesign and leading specific elements of wider transformation across the service portfolio.
The post holder will oversee the day-to-day line management of administrative and clerical teams, ensuring smooth and effective service operations. You will also act as deputy to the Senior Operational Service Manager when required.
We warmly encourage interested applicants to get in touch for an informal conversation about the role.
Main duties of the job
You will oversee a broad portfolio of operational management responsibilities, including monitoring service performance, managing complaints and patient experience processes, supporting service planning, and providing line management for your direct reports.
Reporting to the General Manager, you will work collaboratively with senior colleagues across the Care Group and the wider Trust to ensure that services are delivered safely, efficiently and sustainably within both clinical and financial parameters.
Benefits
We offer a range of benefits to support our staff including:
* Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
* 27 days holiday rising to 33 days (depending on NHS Trust service)
* A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard‑to‑fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
* A variety of different types of paid and unpaid leave covering emergency and planned leave
* Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
* NHS Car Lease scheme and Cycle to Work scheme
* An extensive range of learning and development opportunities
* Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co‑developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks – including our Race Equality, LGBTQ+, Disability and Carers Networks – to increase the number of applications we receive from different backgrounds.
We will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE – Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Skills & Attributes
* Ability to analyse complex information, requiring analysis, interpretation and comparison of a range of options to support managerial decision making.
* Good communication, presentation & interpersonal skills
* Performance management methodology
* Strong prioritisation skills with the ability to manage competing demands
* Able to influence, negotiate and build working relationships.
* High degree of report writing skills.
* Aptitude to be a self‑starter in keeping up to date and increasing depth/knowledge of the agenda for designated services
Experience & Knowledge Required
* Experience of management in the NHS, including operational management, budgetary management and service improvement
* Ability to assimilate & co‑ordinate various agendas prioritising appropriately.
* Knowledge and awareness of NHS Plan & Targets
* Knowledge and awareness of National strategy and policy
* Knowledge and awareness of Organisational Development methods
* Knowledge and awareness of Local health commissioning policies, strategies, arrangements and networks (e.g. LMS)
* Experience as well as knowledge of all activity targets and managing waiting lists
Education, Qualifications and Training
* Graduate/Degree level qualification or equivalent experience
Aptitude & Personal Qualities
* Sensitive to staff issues.
* Active and passionate interest in and good knowledge of NHS issues at the current time.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
York and Scarborough Teaching Hospitals NHS Foundation Trust
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