Modern Workplace & Infrastructure Engineer (MSP)
Location: Birmingham (Central)
Office Based: 4 days a week 1 day working from home
Salary: 40,000 - 44,000
Contract: Full-time, Permanent
An established and growing Managed Service Provider is looking for a technically strong Modern Workplace & Infrastructure Engineer to join their technical team, supporting a broad client base across cloud, infrastructure, and end‑user environments.
This role is suited to someone operating above a traditional desktop support level, with strong hands‑on experience across Microsoft 365, Intune, hybrid infrastructure, virtualization, backup technologies, and endpoint management.
You’ll be joining a fast‑paced MSP environment supporting a range of modern workplace and infrastructure technologies, while acting as an escalation point for more complex technical issues and assisting with infrastructure improvements and project work.
Key Responsibilities
* Supporting and administering Microsoft 365 environments, including Intune, Entra ID, Exchange Online, MFA, Conditional Access, and security policies
* Managing endpoint devices, Autopilot deployments, compliance policies, application deployment, and endpoint security
* Supporting backup and recovery processes using tools such as Veeam
* Troubleshooting and maintaining virtual environments (Hyper‑V and/or VMware)
* Supporting hybrid infrastructure environments across both cloud and on‑prem systems
* Supporting Active Directory, Group Policy, and Windows Server environments
* Handling escalated infrastructure, endpoint, and user‑related incidents within an ITSM platform
* Performing patching, updates, monitoring, and general infrastructure maintenance
* Assisting with infrastructure migrations, deployments, and improvement projects
* Supporting onboarding/offboarding processes, permissions, and user account administration
* Creating and maintaining technical documentation and knowledge base articles
* Working closely with senior engineers, third‑party suppliers, and internal stakeholders to maintain service continuity and SLA performance
What we’re looking for
* Experience in a strong 2nd Line or Infrastructure Support role, ideally within an MSP environment
* Strong Microsoft 365 administration experience (Intune, Entra ID, Exchange Online, Teams, SharePoint)
* Hands‑on experience with Microsoft Intune / Endpoint Manager and endpoint compliance
* Experience supporting hybrid cloud and on‑prem infrastructure environments
* Good understanding of virtualization technologies (Hyper‑V and/or VMware)
* Experience with backup and recovery solutions (Veeam highly desirable)
* Solid understanding of Windows Server, Active Directory, and Group Policy
* Strong troubleshooting skills across infrastructure, endpoints, and Microsoft environments
* Experience working within ITIL‑aligned support environments and ticketing systems
* Strong communication skills with both technical and non‑technical users
Nice to have
* Exposure to Azure services
* PowerShell scripting or automation experience
* Experience supporting Azure Virtual Desktop or Remote Desktop environments
* Understanding of high availability and disaster recovery concepts
* Previous experience acting as an escalation point or mentoring junior engineers
This is a great opportunity to join a growing MSP environment where you’ll gain exposure to a wide range of technologies, clients, and infrastructure projects, with clear progression into senior infrastructure or modern workplace engineering roles over time.
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