On behalf of NatWest, AMS are seeking Customer Service Advisors (Customer Service & Operations Analyst) to provide an excellent service for our clients. The role will be based in Lombard CSO department in Rotherham, Discovery House, S63 7EF
Join us as a Customer Service & Operations Analyst
* This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
* You'll be actively participating in initiatives to improve customer service, processes and procedures
* You'll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
What you'll do
In this key role, you'll be providing crucial support to customers and colleagues in our contact centres. You'll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency. You will also play a key part in communicating with customers and suppliers via email and outbound calls.
You'll also be:
1. Identifying barriers to performance and coordinating improvements to enhance our efficiency
2. Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
3. Ke...