Join to apply for the Customer Advisor role at Stellantis &You UK
This role is based in our Croydon dealership: 15 Progress Way, Croydon CR0 4XD, United Kingdom
* A competitive bonus OTE of up to £33k
* A full valid UK driving licence is required for this role.
About Us
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus.
* Company Car Scheme: Access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included
* Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres
* Pension: Generous employer pension contribution of up to 7%
* Annual Holiday: 22 days of annual leave increasing to 26 with continued service, plus bank holidays
* Reward Gateway: Access to Reward Gateway with over 500 deals
* Family-Friendly Policies: Enhanced maternity, paternity, and adoption leave provisions
* Employee Assistance Programme: Access to counselling, information, and digital resources
* Occupational Health: Focus on physical, mental, and social well-being
* Personal Accident Insurance: Worldwide personal accident cover
* Training Opportunities: Training initiatives and e-learning resources
* Shared Incentive Plan: Opportunity to invest in the Stellantis Group through our plan
* Health Cash Plan: Coverage for daily health expenses
Role Overview:
This is a great opportunity to become a key member of our Aftersales team.
As a Customer Advisor at our Croydon dealership you will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey.
In this role you will also:
* Communicate clearly with customers & colleagues
* Adopt new digital systems and processes as part of our digitalisation strategy
* Propose and sell-up the additional work advised through the Vehicle Health Check process
* Quote & sell Service Plans to retain customers to the group
You will also be the go-to person when the customer wants us to:
* Estimate repair costs and times
* Resolve any concerns when we suggest repairs
* Inform and update them on progress or additional works needed
* Prepare and explain invoices and take payments
Let’s Work together:
We are looking for an experienced automotive Customer Advisor.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, which recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
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