Job Type: Housing Manager
Location: North West London
Salary: 14.18
Contract: Temp
Hours: 37.5
About the Role
We are recruiting a Housing Manager to provide vacancy cover within a busy North London team. This is a varied, community‑based role where you will spend most of your time out on our estates, supporting customers and ensuring our communities are safe, well managed and welcoming places to live.
If you enjoy problem‑solving, working independently, and making a real difference to people's lives, this role offers the opportunity to go home each day knowing you've helped improve outcomes for our customers.
Key Responsibilities
Proactively manage anti‑social behaviour cases across our estates
Respond to customer queries and complaints in a professional and timely manner
Carry out estate inspections and identify actions to maintain safe, clean and well‑run communities
Engage with and meet contractors on site, monitoring works and standards
Complete, record and maintain routine safety and compliance checks across buildings and communities
Work collaboratively with internal teams and external partners including local authorities and MPs
Maintain accurate records and ensure all actions are completed in line with policies and procedures About You
You will:
Have previous experience working in housing and a good understanding of housing management
Have knowledge of housing law (and ideally Universal Credit)
Be highly organised, methodical and proactive, with a positive "can‑do" attitude
Be passionate about delivering excellent customer service
Demonstrate resilience, particularly when managing complaints or challenging situations
Be confident working with a range of external stakeholders
Enjoy working as part of a team, while being comfortable spending much of your time working independently on estates Additional Requirements
A vehicle insured for business use is required (mileage will be paid)
Standard DBS check required
Due to current limits on certificates of sponsorship, we are unable to offer sponsorship to external candidates for this role (subject to regular review) Our Team & Culture
We believe everyone should feel they truly belong. You'll be joining a supportive, diverse team who value individuality and collaboration, and who are passionate about delivering excellent services for our customers. We are one of the UK's top ten Great Places to Work