This role is offered on a permanent basis. The hours are part-time, 22.5 hours per week.
Our Liaison and Diversion Service supports individuals who come into contact with the criminal justice system, helping them access the right health and social care at key moments. We are seeking a compassionate, motivated, and proactive individual to join us as a Support Time & Recovery (ST&R) Worker .
* In this rewarding and varied role, you will work directly with people experiencing multiple and complex needs. You will help them stabilise their circumstances, improve their wellbeing, and engage with essential support services. The role involves working across a range of environments, including police custody suites, courts, prisons, and community settings.
* You will be part of a supportive, skilled team committed to improving outcomes for vulnerable individuals and reducing the likelihood of further contact with the criminal justice system.
Vetting Requirements: Successful police and prison vetting is essential due to the nature of the environments you will work in.
Client Engagement
Build trusting, supportive relationships with individuals referred to the service.
Work collaboratively to identify needs, strengths, and barriers to engagement.
Health & Social Care Support
Help service users access support for health needs, substance misuse, housing, finances, employment, education, and Primary Care.
Provide practical guidance to improve stability and wellbeing.
Caseload Management
Hold and manage a caseload, offering consistent, person‑centred support.
Keep clear, accurate records in line with service requirements.
Multi‑Agency Working
Work with partner organisations across health, social care, voluntary sector, and criminal justice.
Advocate for service users to ensure they receive appropriate support.
Working Across Justice Settings
Provide support in custody suites, courts, prisons, and community locations.
Adapt your approach to suit different environments and individual needs.
Resettlement Support
Assist individuals leaving prison with accessing services and reintegrating into the community.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
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We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
To work alongside other members of the Criminal Justice Liaison Service (CJLS), with an allocated number of individual service users who have been in contact with the Criminal Justice System (CJS). The post holder with also be required to attend and actively participate in team meetings, training sessions, team and care plan review meetings and supervision as appropriate.
Ensure that the Data has been accurately recorded by the senior clinicians and ensure that the data set is completed and sent to NHS England each month.
To attend police custody suites and magistrates’ courts to contribute to mental health assessments, advice, and the delivery of care pathways, for individuals where a potential mental health or other vulnerability has been identified.
To work with and maintain appropriate engagement for a time limited period, with offenders with mental health problems and other vulnerabilities who are likely to have multiple and complex needs
To liaise with and assist the Criminal Justice Mental Health practitioners, along with an extensive number of external agencies, with the assessment and short term care planning for service users.
* To network with a wide range of health and social care agencies, to identify and develop a database of local resources, and to understand the impact of stigma that offenders with mental health problems often face in accessing these services.
* To communicate often complex, sensitive and, at times contentious information, where skills of persuasive motivational negotiating, empathy and counselling are required, often in situations where there are barriers to understanding and high stress levels, e.g. Court rooms and Police Custody settings.
To positively promote independent living of services users within the community. To develop a rapport with service users within appropriate and transparent boundaries.
Provide regular and practical support to service users and their carers in developing and managing dignity and independence.
Provide support with daily living by agreeing a support action plan with service users and their appropriate care team.
Provide information on health promotion, including alcohol brief interventions.
Help to identify early signs of relapse by reviewing the client’s progress against the support action plan, and alert the appropriate staff involved in the client’s care.
To maintain adequate records as required by existing procedures, entering appropriate details on the service user’s electronic health records .as necessary.
Actively promote the rights and responsibilities of service users, engendering empowerment and wellbeing.
Maintain personal safety and to comply with the Trust’s one working policy.
Maintain effective time management tools when taking responsibility for a caseload of service users.
Provide information to the Criminal Justice Mental Health practitioners in order to contribute to audits and monitoring reports.
Participate in the review and evaluation of the service provided to clients by the ST&R Court Assessment and Advice Service.
To comply with Trust policies and procedures.
To undertake such other duties as may be determined from time to time within the general scope of the post.
This role is not eligible for sponsorship as per the Government’s UK VISA and Immigration Rules and Regulations. For more information please visit