Millennium Hotel And Conference Centre Gloucester London Kensington is seeking a Night Receptionist to be responsible for providing guest services to a high level of customer service. This is a full time, 40 hours a week role.
The Front Office Night Receptionist key Responsibilities will include:
* To ensure under the guidance of Assistant Night Manager and Night Manager that the highest level of service is provided to all guests and clients of the hotel to maximise guest satisfaction.
* To ensure that guests are welcomed to the hotel in a warm and friendly way.
* To be fully conversant payment of services, registration of guests, security & emergency procedures as well as data protection and ensure they are complied with at all times.
* To deal with any guest query or problems during the guest's stay and ensure that guests are being looked after and follow up made.
* To be able to handle the guests' departures as per our standards of performance.
* To help the Asst Night Manager/Night Manager to complete the night run of all systems as per our standard procedures and ensure that the requested reports are printed, the daily work of the Front Desk checked and corrected if necessary and forwarded to our Accounting Department.
Requirements
The Experience & Qualifications:
* Ability to multi task
* Capacity to proactively manage the operation
* Knowledge of Opera, Oracle and large hotel operation
* Skill in communication, guest service and leadership
* Flexible
* Calm under pressure
Benefits
For you
The successful candidate will be:
We offer a benefits package including:
* Social Events, Wellbeing and Team Activities
* Training and development
* Cash Health Plan cover option availablea
* Pension Salary Sacrifice Scheme
* Career development and salary reviews
* Interest free Season Ticket Loan Scheme
* 1 Volunteer Days per year (fully paid and in addition to your annual leave)
* Complimentary meals prepared for you by our chefs
* Length of Service related holiday scheme
* My Millennium discount perks
* Discount on Accommodation worldwide and 50% Food and Beverage Outlets
* Life Assurance
* Recommend a Friend Scheme
.... As well as real opportunities to develop and gain promotion within the industry.
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
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