Due to our continued success and always with future development in mind, we are looking for a committed Executive Head Housekeeper to join the dynamic and progressive team at the Doxford Group.
Your mission:
Should you choose to accept it…
If you have an eye for detail, cleanliness, and are passionate about leading and developing a team, then this job is for you. You will be responsible for maintaining high standards of cleanliness across the Estate.
You will also be required to communicate, coordinate and work well with other teammates, supervisors and most importantly our guests. You will need to train and develop the housekeeping team as much as possible. You will lead your team by example and help them in inspecting and at times cleaning the rooms alongside them.
The Nitty-Gritty:
What exactly you'll be doing…
The following is a list of your essential job responsibilities. Please keep in mind that this list is not exhaustive and you may be asked to perform other job tasks by Senior Management in the constant quest to provide "out of this world" customer service experience for our guests:
* Cultivate a team of personable, genuine and committed individuals to make up the Housekeeping department.
* Take the lead on recruitment and suggest new routes to the local job market.
* Hold members accountable to operating standards and the company culture.
* Train and develop the Housekeeping team so they achieve their best potential.
* Ensure the Housekeeping team are completing job specific checklists daily and thoroughly for their respective positions.
* Complete opening procedures and team briefing sessions.
* Assign work to room attendants taking into account all venues across the Estate.
* Inspect all rooms at all venues to ensure that they are up to the company standards of cleanliness.
* Inspect public areas of the hotel and venues to ensure they are up to the company standards of cleanliness.
* Inspect the event venues to ensure that they are up to the company standard of cleanliness.
* Assist throughout department as needed, which will include cleaning rooms.
* Manage and conduct the relationship with our linen providers to ensure quality of linen is upheld and optimum inventory levels are in place.
* Manage and control all departmental costs (payroll, supplies, linen, etc.)
* Communicate with other departments to ensure any issues are resolved.
* Always be looking for new ways to enhance the guest experience.
* Ensure health and safety policies are adhered to at all times to ensure the safety and welfare of guests and team members.
* Manage the "lost and found" process.
* Motivate the team to establish positive guest and associate relations.
* Ensure that the venues are clean to the highest standard and that bedrooms are available for viewings and open days, working with the wedding team
What qualities are we looking for?
You got skills? If you are able to perform the following, then you have come to the right place…
* Input and access data in various computer systems
* Understand guest enquiries and provide clear, concise responses
* Comfortable using technology as a tool
* Able to stand for a minimum of eight hours a day
* Frequent bending, stooping, reaching
* Perform the same task repeatedly
* Flexibility to work different shifts, including on the weekends, holidays and evenings.
* Communicate clearly in verbal and written English
* Work cohesively with other departments and co-workers as part of a team
* Focus attention to detail
* Maintain confidentiality of all guests and hotel information
* Maintain a neat, clean and well-groomed appearance as per hotel standard
* The salary will be around £35,000.00 dependant on experience PLUS A GENEROUS SERVICE CHARGE.
Background must-have:
* Current, legal and unrestricted ability to work in the United Kingdom
* High school or equivalent education required.
* Housekeeping managerial experience,
* Working experience in luxury hospitality sector preferred
* Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone
* Ability to lead by example, believe in a strong team culture and set the scene for high performance
Working Hours - 45 hours per week, including weekends.
Job Type: Full-time
Pay: £35,000.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
* Referral programme
Ability to commute/relocate:
* Chathill: reliably commute or plan to relocate before starting work (required)
Experience:
* Cleaning: 3 years (required)
* management: 2 years (required)
Work Location: In person