The 4 star AA Accredited Holiday Inn London Gatwick Worth located in Crawley is currently recruiting for a full time Receptionist to provide an efficient reception service, whilst ensuring all guests are dealt with in a hospitable and courteous manner, according to IHG Brand Standards.
Our hotel currently has 118 bedrooms, increasing to 158 rooms with extension works currently ongoing. The project also includes a new build state of the art conference facility that will accommodate up to 400 guests for private dining. Our restaurant, bar & reception area will also be extended and refurbished throughout. This is a fantastic opportunity for a talented and ambitious individual to join a growing company.
A working knowledge of hotel operating systems is essential and a background of working in busy hotel environments would also be beneficial.
Duties & Requirements:
· Excellent customer service skills
· To Display a polite and professional attitude to internal and external guests
· To answer the telephone promptly and in a polite and efficient manner
· To assist guests with queries relating to the hotel, local transportation and the local area
· Upsell hotel saver packages
· To implement the hotel security policies and procedures and remain vigilant at all times
· Ensure all guests are charged correctly according to their reservation and charges are posted correctly
· Check guests in and ensure sufficient credit has been taken to account from their room and any incidentals
· Check guests out clearing balances and ensuring ledger payments are posted to the correct account numbers
· Ensure maximum IHG Rewards Club enrolments are achieved.
· Hotel experience is preferable
· Possess the ability to work under pressure and have strong organisational skills
· Have an excellent command of the English language, both spoken and written
· Must be flexible and able to work different shift patterns each week. Shifts begin at 7 am till 3 pm and 3 pm till 11pm and weekends
Benefits:
· Monthly upselling bonus
· Opportunity to work for a well renowned brand
· Auto enrolment pension scheme
· Development and training prospects
· Discounted stays in over 4,000 IHG hotels around the world
· Discounted Food and Beverage facilities in over 4,000 IHG hotels around the world
· Uniform
· Paid overtime
· 5.6 weeks annual leave entitlement, pro-rata depending on start date within the holiday year
Job Type: Full-time
Pay: Up to £12.21 per hour
Benefits:
* Employee discount
* On-site parking
Experience:
* Hotel Reception: 1 year (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person