Ian Williams has an exciting opportunity for a customer focused Administrator (known internally as a Business Support Assistant) to join our friendly, established, and growing Head Office team based in Chipping Sodbury. Business Support are integral to the operational team’s successful delivery of our repairs and maintenance services across the UK, and we seek someone who relishes being such an important part of our thriving, fast paced and ever-expanding maintenance business. Please note due to the phone line opening times, the following shift patterns will apply and alternate each week between; 7.30am -4pm and 8.30am -5pm with 1hr for lunch totalling a 37.5 hr working week. We also offer Hybrid working - 3 days in the office, 2 days working from home. Benefits: Be part of our annual company profit share scheme 23 days annual leave but you may want longer or less, plus Bank Hoidays and you can buy up to 5 days or sell up to 3 days per year Let us help you prepare for your future with an employer pension contribution of up to 3% Life Insurance We want to support our employees to achieve a great work life balance; we consider a variety of working patterns and are happy to talk flexible working in relation to this vacancy. Access to an employee assistance programme to support your health and wellbeing The Business Support Administrator role: You will value first class customer service and enjoy facilitating strong working relationships within your immediate and wider teams, internally and externally to ensure the continued success of Ian Williams. Core tasks will include: Conducting a range of scheduled and reactive administrative tasks including answering high volume calls from customers, operatives and managers, data input, timesheet, and wages processing in preparation for payroll runs, invoicing, letter writing and high volume, multiple mailbox management. You will also be responsible for supporting the procurement and ordering of site materials, processing purchase order numbers, taking queries from the operatives, contracts managers and the client/customer, whilst seeing your tasks through to completion/resolution. What will I bring to the Business Support Administrator role? Education to GCSE level or equivalent (to include Maths and English) You will have an initiative-taking and adaptable approach to work; we are not looking for the finished article, but welcome and encourage anyone with some customer service based administrative experience and the right willingness, drive, and commitment to deliver, to apply! Excellent IT skills MS Office, Outlook, and Excel (basic level), A pro-active and can-do attitude (essential) for a fast-paced, high volume, reactive office environment Additional Benefits include: Annual pay reviews Enhanced maternity/ paternity pay Training and development opportunities Trade discounts from our preferred suppliers for you and your friends and family Specsavers vouchers For information on all other additional benefits we do, to enhance your work/life balance please visit our website About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. Ian Williams Ltd will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website.