Receptionist – Bupa Dental Care Cambridge
Practice Manager: Donna Gilmour
We’re looking for a friendly, organised and professional Receptionist to join Donna and her great team at Bupa Dental Care Cambridge.
This is a customer and patient-facing role, so previous experience working directly with people in a service environment is essential. You’ll be the first point of contact for our patients, helping them feel welcome and supported throughout their journey with us.
Hours:
1. Monday: 8:15am – 5:15pm
2. Tuesday: 8:15am – 5:15pm
3. Wednesday: 8:15am – 5:15pm
4. Thursday: 8:15am – 5:15pm
(32 hours per week)
About our practice:
Bupa Dental Care Cambridge is located just outside the city centre with excellent transport links. The practice is close to Cambridge Railway Station, several bus routes, and has shops, cafés, and green spaces nearby – perfect for grabbing lunch or relaxing after work.
5. What we’re looking for:
6. Strong communication and organisational skills
7. Previous experience in a receptionist or customer-facing role
8. Confidence in using IT systems (training provided on dental software)
9. A positive, welcoming and professional approach
10. What we offer:
11. Supportive team environment
12. Training and career development opportunities
13. Employee benefits through Bupa
If you’d like to join a supportive team and play a key role in patient care, we’d love to hear from you.
Here at our people are at the heart of everything we do, because we care. We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant and talented experts.
Receptionist role and responsibilities
14. Meeting and greeting patients, providing a great first impression and patient journey
15. Booking and amending appointments, answering the phone, updating patient records
16. Co-ordinating the care packages for our patients that has been provided by our clinicians
17. Confident in promoting and upselling Bupa Dental Care products and services including Plan options, Finance and Insurance claims
18. Excellent customer service skills face to face, telephone and via email
19. Supporting the Practice Manager and clinical team with the smooth running of the practice
20. Handling payments
21. Accessing sensitive information whilst maintaining patient confidentiality
Your skills and experience
22. Ability to be positive and professional in a fast-paced environment
23. Previous administration or receptionist experience, preferably within a healthcare setting
24. Strong communication skills face to face, via telephone and email
25. Proficient with Microsoft Word and Outlook with overall strong organisation skills
26. Previous experience with promoting company products and services
27. Preferred Dentally experience
Your salary and benefits:
We make life better for millions. That includes yours. Here are just some of the benefits on offer when you join Bupa Dental Care:
28. Competitive pay rates and the opportunity to increase this through training and development
29. Access to MyHealthcare which gives you quick, easy access to free support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number. You will also receive the MyHealthcare Allowance, an annual allowance which is redeemable against a menu of Bupa healthcare products, all to the approximate value of £350.
30. My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your financial wellbeing.
31. Access to discounts at a wide variety of gyms and fitness facilities across the UK. This benefit includes access to online digital fitness providers too.
32. Our mental health approach brings together a wide range of support such as our Employee Assistance Programme (EAP), Family Mental HealthLine and access to Personal Energy - Bupa’s own wellbeing programme.
33. Discounted dental insurance which can be extended to immediate family members.
34. Additional health and wellbeing benefits include Cycle to Work Scheme, free annual Flu vaccine, discounted eye tests and Bupa’s Menopause Plan.
35. Wagestream – Access your income before payday, if and when you need it.
36. Access to career pathways and support throughout your working life with Bupa Dental Care
37. And many more, just ask.
Benefits
- Shop discounts (over 700 stores)- Health and wellbeing discounts- Discounted dental insurance- Free CPD- Employee referral scheme- And many more!