ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a ITSM Test Manager on a contract basis. The successful candidate will be working with a Telecoms end client across various projects.
Key Responsibilities:
Test Planning & Design: Develop and review test scenarios, scripts, and data sets for ServiceNow modules (e.g., ITSM, FSM). Create detailed UAT and ORT test plans aligned with business and technical requirements.
Test Execution: Execute UAT and ORT test cycles to validate ServiceNow workflows, integrations, and custom functionalities. Conduct regression testing and record test outcomes accurately.
Defect Tracking & Resolution: Identify, log, and manage defects using Azure DevOps. Work collaboratively with development teams, business analysts, and stakeholders to ensure timely resolution and retesting.
Operational Readiness Assurance: Verify deployment readiness by assessing failover, disaster recovery (DR), and support documentation. Ensure solutions meet defined performance, compliance, and security criteria.
Continuous Improvement & Automation Support: Partner with the test automation team to develop and maintain regression test packs that support ongoing releases and platform upgrades.
Stakeholder Collaboration: Communicate testing progress, risks, and results effectively to project managers, developers, and business users. Provide recommendations for quality and process improvements.
Key Skills:
Proven, hands-on experience testing within ServiceNow environments.
Strong knowledge of UAT and ORT methodologies, best practices, and test lifecycle management.
Working understanding of Agile delivery frameworks and ITIL principles.
Proficiency with test management and defect tracking tools such as Azure DevOps.
Excellent communication, analytical, and stakeholder management skills.
Detail-oriented with the ability to work collaboratively across cross-functional teams.
ServiceNow Certified System Administrator or ITSM certification.
Experience in large-scale ServiceNow implementations and enterprise environments.
ISTQB (or equivalent) software testing certification.
Further job details available upon application.
ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
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