Job Summary
We are seeking a dedicated and enthusiastic Customer Relations Representative to join our dynamic team. The core purpose of the role is to provide a high standard of service and assistance to our Oxford Bus, Thames Travel, Carousel, HM Bus and PickMeUp Wycombe customers at all times.
Basic 37.5 hours week on a rota basis, with flexibility depending on the requirements of the business. During the week, shifts may vary between the working hours of 6:00AM to 19:00PM. Saturdays shifts will be 9:00AM to 16:30PM. Sundays closed at present.
Please note it is a requirement to currently hold a right to work within the UK.
Responsibilities
* Providing a customer-focused experience;
* Efficiently and effectively communicating with a wide range of customers via various channels (mainly telephone, social media, on-line chat, business review platforms, in person, by letter etc.);
* Taking ownership and responsibility for complaints/incidents from the receipt of the communication, throughout the investigation process to conclusion/customer response;
* Providing operational assistance to ensure the smooth running of our HM Bus Partnership
* Providing operational assistance on our PickMeUp Wycombe demand responsive service;
* Liaising with various other departments/partners to obtain correct information/resolution for customers and allow an informed response to queries
* Carrying out reception duties, operate the lost property system and other administrative tasks, as required by the needs of the business;
* Able to work as a team and communicate with colleagues, managers and business partners at all levels;
* At all times be an ambassador of Oxford Bus Company and bus use in general;
* Operate in line with the Company vision and values and encourage others to do the same;
* Undertake any other duties and responsibilities of a similar nature or level of responsibility which may be allocated from time to time.
Performance Measures:
Efficiency, competency and accuracy in dealing with duties. Number of workings days to respond to customers. Accounts balance and audit trail complete.
Benefits:
The post attracts benefits of free travel, loyalty bonus, contributory pension, lifestyle discount scheme, employee assistance programme, share save scheme, 26 days holiday plus an allowance of 8 days per annum which may or may not be taken on a public holiday.
Promotion Prospects:
Oxford Bus Company actively encourages development from within the Company.
Company Content:
Oxford Bus Company is part of the Go-Ahead group plc, which is one of the major public transport operators in the country. Oxford Bus Company has a total workforce of approximately 500 and operates just under 160 buses over routes in and around Oxford. It also operates high frequency coach services to Heathrow and Gatwick airports.
Job Types: Full-time, Permanent
Pay: £17.15 per hour
Benefits:
* Company pension
* On-site parking
Application question(s):
* Do you have a current right to work in the UK?
* Do you have knowledge of the local area?
* Do you have an interest in public transport?
Work Location: In person