We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
You will have a strong understanding of your store's performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Coordinating the team to deliver a seamless shopping experience.
* Opening/closing the store and completing duty cover, ensuring decisions are right for customers, colleagues, and safety.
* Being the go-to person for colleagues in the absence of the Store Manager for operational queries.
* Supporting the Store Manager in coordinating seasonal, community, and charity events.
* Maintaining a clean, tidy, and well-presented store environment.
* Prioritising replenishment of products important to customers.
* Ensuring point of sale and shelf edge labels are accurate.
* Addressing overcharges immediately and preventing reoccurrences.
* Managing queues proactively to enhance the shopping experience.
* Coordinating colleagues' tasks and breaks around trade patterns.
* Being knowledgeable about store operations and driving improvements.
* Following health and safety routines and ensuring colleagues do the same.
* Communicating effectively with the team.
* Looking for ways to simplify operations and sharing ideas with the Store Manager.
* Putting the customer first and resolving queries promptly with a positive attitude.
* Adjusting service to meet individual customer needs.
* Recognising colleagues who deliver great service.
* Identifying and removing obstacles to excellent service.
* Resolving colleague queries in the absence of the Store Manager or escalating as needed.
* Ensuring appropriate staffing, reacting to short-term absences by finding cover.
* Being a recognised Keyholder and attending alarm call-outs to ensure safety and security.
* Monitoring and acting on internal communications promptly.
* Balancing service and replenishment tasks effectively.
* Supporting the Store Manager with managing absences and conducting return-to-work interviews.
* Building relationships with Area Managers and People Partners, escalating issues, seeking advice, and coaching opportunities.
* If the store has a Post Office Local, duties include managing daily operations of the Post Office, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.
As a Shift Leader, you will champion One Stop’s Core Purpose and Values:
Core Purpose: Serving our customers, communities, and planet better every day.
Values:
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including Post Office, PayPoint, lottery, and coffee/vending solutions.
Part of Tesco since 2003, we operate from three distribution centres and are committed to an inclusive recruitment process, supporting candidates through accessibility measures.
Benefits include:
* Colleague discounts
* Flexible working options
* Retirement and insurance benefits
* Support services and wellness programs
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