Panoramic Associates is currently recruiting a Resident Liaison Officer situated within the Investment and Compliance Department. You'll play a pivotal role in the daily management of programme and project administration tasks, including coordinating resident liaison activities.
Location: Colchester (Once a week)
Salary up to £30k per annum
Duties and Responsibilities:
* Act as the primary point of contact for residents, addressing inquiries, concerns, and requests promptly and effectively.
* Coordinate and facilitate communication between residents and relevant departments within the organization.
* Provide support and guidance to residents on housing-related matters, including tenancy agreements, repairs, and community resources.
* Conduct regular outreach to ensure resident satisfaction and gather feedback for continuous improvement.
* Set up, undertake, and manage the customer/resident liaison across multiple programmes/projects.
* Attend customer/resident Liaison meetings either face to face or digitally to ensure a high-performing customer-centric service is delivered.
Knowledge & Experience:
* Previous experience in a customer service or resident support role, preferably within the social housing sector.
* Excellent communication skills, both verbal and written, with the ability to empathize and build rapport with diverse audiences.
* Strong organizational and problem-solving abilities, with a proactive approach to addressing resident needs.
* Experience managing customer complaints.
If you have a keen eye for detail and a passion for social housing, please get in touch with Narinder Kaur arrange an informal interview.
Send me alerts about jobs like this.
Please enter your email address to continue setting up an email alert for similar jobs to this one. By entering your email address and clicking apply you will sign up to Jobs4 and agree to our terms and conditions .
This page can't load Google Maps correctly.
#J-18808-Ljbffr