We are recruiting for a Medical Support Secretary who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The successful candidate will provide and support the Macmillan Clinical Nurse Specialist team, Lymphoedema team, and Secretarial team with efficient and effective ranges of admin support within the Cancer Services Directorate.
Interviews will be held on the week commencing on 1st April, the exact date to be confirmed later.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Key Responsibilities
* To handle enquiries from staff, patients and relatives via email, telephone and face to face communication.
* To provide administrative and secretarial support to the Nursing teams and support medical secretaries in delivering a high standard service for all patients.
* Responsible for making patients' appointments and for informing the patients of arrangements made.
* To Liaise with GPs, other hospitals, clinics and other external agencies.
* Ensuring all treatment forms and referrals are processed in an efficient and prompt manner, ensuring all scans, results and histology are collated.
* Liaise with Outpatients, Medical secretaries, Chemotherapy booking team, Radiotherapy booking teams to ensure patient pathways are followed with minimal delays.
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
Hospital Locations
We Run The Following Hospitals
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
For further details / informal visits contact:
Name: Amy Bignell
Job title: Cancer Services Team Leader
Email address: amy.bignell1@nhs.net
Telephone number: 0203 826 2182
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