Front of House Team Leader Sunbury FWC | Customer | Permanent | Full Time | Up to £29,000 depending on experience 40 hours per week Making a great first impression is really important. That’s why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. As a Front of House Team Leader you will be responsible for delivering and ensuring professional customer service whilst maintaining operational standards, and you will be responsible for the smooth running of our Fitness & Wellbeing centre. As a Front of House Team Leader your primary responsibilities will be: Management and leadership of the Reception team On-going reviewing of the Reception team development including PDR’s and task assignment Delivery of Nuffield Health Service standards to members, guests and prospective members at all times Deal with member complaints and queries in a prompt manner to ensure a positive resolution Ensure smooth running of all membership administration processes Ensure the brand standards of Nuffield Health are maintained at all times Our Ideal candidate will be: A proven operational background within the leisure or hospitality industry, or another equally operationally challenging, sector Be enthusiastic, have excellent communication skills, collaborative spirit as well as a ‘can do’ attitude. Have the ability to get to grips with our business quickly Have a keen eye for detail Computer literate Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role. It starts with you.