At Axis CLC, we believe in growing talent, investing in people, and building stronger communities. We are proud to support critical UK infrastructure and are now looking for an experienced, compassionate and proactive Resident Liaison Officer to join our team and help us deliver projects that truly respect and support the communities we serve.
The Role
As a Resident Liaison Officer (RLO), you’ll be the bridge between our site teams and residents, ensuring that communication is clear, respectful, and inclusive. You’ll play a key role in supporting residents—especially those who are vulnerable or living with dementia—throughout the planned works programme.
Responsibilities
* Serve as the primary point of contact for residents during planned maintenance and refurbishment works
* Arrange and attend resident consultation meetings and pre-start visits
* Provide clear, empathetic updates on project progress, schedules, and access requirements
* Handle complaints and concerns with sensitivity and professionalism
* Maintain accurate records of resident interactions and feedback
* Support vulnerable residents, including those with dementia, ensuring their needs are understood and accommodated
* Collaborate with site managers, operatives, and client representatives to ensure smooth delivery and minimal disruption
About You
* Previous experience in a Resident Liaison, specfically in Kitchen, Bathroom and Painting projectswithin social housing or construction is essential.
* Demonstrated empathy and understanding when working with vulnerable individuals.
* Awareness of dementia-related challenges and experience supporting residents with cognitive impairments.
* Excellent communication and interpersonal skills.
* Strong organisational abilities and attention to detail.
* A proactive, solution-focused approach.
* Full UK driving licence (essential).
What we offer
* A chance to make a real impact in shaping careers.
* A supportive and inclusive workplace where innovation is encouraged.
* Opportunities to grow and develop in a forward-thinking business.
* Annual Holiday: 25 days + bank holidays
* Access to Perkbox,from free coffees and cinema tickets to trips away and much more
* Volunteer day; paid yearly volunteer days for a worthy cause
At Axis CLC, we are proud to be an equal opportunities employer, committed to building a workforce that reflects the diversity of the communities we serve.
If you need any accommodations during our hiring process, please let us know in your application. Our goal is to meet your needs and make the assessment process fair and transparent.
Ready to lead the future of skills development? Apply now and help us shape tomorrow’s talent today!
We do not require any agency support, any unsolicited CVs will be considered as a gift.
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