IT Service Desk Officer Full time, Permanent Grade 5 (£26,706.73 - £30,378.43) Abertay is a modern university with a global outlook, rooted in its local and national communities. We have made our mark with high quality, well-directed teaching and research, and a stimulating and enriching experience for our students. IT Services is a friendly, vibrant and fast-moving department with a focus on delivering excellent customer service and high-quality digital technology services to our staff and students. We now seek to appoint an IT Service Desk Officer based in the IT Service Delivery Team. Reporting to the IT Service Delivery Team Leader, you will provide a professional and customer focused 1st line IT service for staff and students. You will be expected to resolve incidents and service requests at first contact covering a wide range of services. You will have previous experience of working within an IT support environment and you will have technical skills gained from supporting users at all levels using PCs, mobile devices and the suite of Microsoft 365 applications. You will be empathetic towards users, have strong communication skills and be able to discuss complex technical issues in a clear and concise manner both verbally and in writing. Good team working along with a willingness to learn are also key requirements of this post. If you believe you have the skills and experience for this exciting and challenging role, please submit your application through our online recruitment system. Please note that we will only accept applications through our online recruitment system. Please note that we will only accept applications through our online recruitment system. Committed to Equal Opportunities Abertay University is a Scottish Registered Charity, No: SC016040