Overview
Location: Halfords Kingston Upon Hull, England, United Kingdom
Role: Customer Service Advisor
Note: The role involves customer interaction, car parts fitting, technology fitting, cycle building and cycle servicing. Training is provided to develop required skills and deliver high standards of service.
Responsibilities
* Deliver a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.
* Work with customers to understand needs and provide market-leading service.
* Assist customers in-store and in the car park, helping to create a positive customer experience.
* Develop practical problem-solving skills and the ability to work quickly and efficiently.
* Contribute to sales-focused environment, leveraging customer-focused approaches to meet targets where applicable.
Qualifications and Skills
* Experience of delivering great customer service, ideally in a retail sales environment.
* Proactive approach to helping customers and understanding their needs.
* Problem-solving skills.
* Availability to work on a rota basis, including weekends.
* Ideally some knowledge or experience in car parts fitting and cycle repair.
* Some experience of working towards and achieving sales targets.
Benefits
* Store discount, with 25% off most products across Halfords and Tredz.
* Employee discount, with up to 50% off garage bills at Halfords Autocentre.
* Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more.
* Employee wellness programme offering free, independent, confidential support and counselling 24/7.
* Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes at a significant discount.
* Life Assurance and Uniform provided.
* Option to join Sharesave scheme: save to purchase shares at a 20% discount.
* Cycle to Work scheme.
* Wagestream – access up to 30% of pay as you earn it and save automatically from salary.
We’re in an exciting chapter as a leading retailer of motoring and cycling products and services. Join us in our mission to keep the nation moving safely and be part of our success story.
Equal Opportunity
Not sure you meet all the criteria? We'd encourage you to apply anyway. At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Employment details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Retail
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