Our Business Support Service is looking for an Executive Support Team Leader who will be responsible for overseeing and coordinating the Executive Support for the Community Protection Management Board. Our Business Support Service is a centralised unit which has been formed to deliver a co‑ordinated, consistent, and high‑quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it. You’ll be working as part of the central Business Support Service with more than 400 colleagues supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.
Responsibilities
* Oversee and coordinate executive support for the Community Protection Management Board, including line managing a team of 5 Executive Support Officers.
* Work closely with the CP Board and key senior managers to deliver effective and efficient support aligned to the key priorities of the Community Protection directorate.
* Manage responses to complaints and FOI requests for the CP Directorate.
* Collaborate with the Business Support Hub Manager to plan and align support to the CP Board, setting standards and ways of working to drive consistency of approach.
* Develop and execute project plans to deliver results across a range of projects and areas.
* Handle diverse workloads with multiple deadlines and stakeholders.
* Challenge existing practices, champion change and act as a role model for managers and colleagues.
* Manage use of complex systems and processes and coach others to use them for best results.
Qualifications
* Degree qualified (or vocational equivalent). Several years’ experience in a similar role or significant vocational experience, demonstrating progression through progressively more demanding relevant roles.
* Previous line management experience.
* Extensive experience in an administrative or support role, with strong knowledge of business support activities.
* Ability to ensure deadlines are met with high accuracy in written correspondence.
* Excellent organisational and multitasking skills.
* Strong communication and interpersonal abilities with a range of audiences.
* Proficiency in Microsoft Office Suite and other relevant software.
* Experience working as part of a team in a fast‑paced environment.
* Ability to plan work priorities of teams over a longer term, as well as short term.
* Enthusiasm and pride in your work.
* Experience in notes and minute taking.
* Previous experience in research and recommendation reports.
Desirable
* Experience in delivering training.
* Experience in dealing with complaints and FOI requests.
* Experience and understanding of HR policies and procedures.
* Project planning and delivery experience.
* Change Management experience.
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
Disability Confident: We are proud to be disability confident and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post. (If a signed language user, a sign language interpreter who speaks English to the necessary standard of fluency will be required.)
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