EUC Support Specialist - SC Cleared
Hybrid (3 days onsite) – Wokingham (with travel to Reading & West Midlands)
6-Month Contract
Inside IR35 – £315 to £335 per day
Start: ASAP
Overview
We are seeking an experienced EUC Support Specialist to join a dynamic IT team supporting a complex and secure enterprise environment. This is a hands-on role delivering high-quality end-user support across multiple sites, ensuring users have reliable, secure, and efficient access to technology.
You’ll play a key role in maintaining operational stability while contributing to continuous improvement and supporting ongoing technology change.
Key Responsibilities
* Provide 1st line technical support for laptops, desktops, mobile devices, peripherals, printers, and meeting room tech
* Diagnose and resolve issues across operating systems, applications, collaboration tools, authentication, and connectivity
* Manage service requests including device provisioning, onboarding/offboarding, software installs, and hardware refresh
* Deliver support via desk-side, walk-up, remote, phone, chat, and ticketing systems
* Maintain accurate records within the ITSM platform (incidents, requests, assets, documentation)
* Escalate complex issues while maintaining ownership and communication
* Support endpoint builds, imaging, patching, encryption, and software deployment
* Assist with Microsoft 365 and workplace technology support (VPN, browsers, collaboration tools, etc.)
* Identify trends in recurring issues and support problem management and continuous improvement
* Participate in projects, rollouts, and new service transitions
* Maintain asset inventory and stock control
* Produce technical documentation and user guidance
* Promote and enforce security best practices
Essential Skills & Experience
* Strong experience supporting Windows environments and enterprise desktop technologies
* Knowledge of Microsoft 365, collaboration tools, and productivity applications
* Familiarity with endpoint management, patching, imaging, and deployment tools
* Understanding of Active Directory / Entra ID, group policy, and access management
* Knowledge of network fundamentals (DNS, DHCP, VPN, Wi-Fi, LAN)
* Experience using ITSM and asset management systems
* Awareness of endpoint security (encryption, antivirus, compliance)
Desirable Skills
* Background in EUC / desktop support / service desk within large organisations
* Experience supporting diverse user environments (office, remote, mobile)
* Knowledge of ITIL or IT service management frameworks
* Experience in secure or regulated environments
* Basic scripting or automation skills
* Relevant certifications (ITIL, Microsoft, Endpoint Management, etc.)
What We’re Looking For
* Strong customer focus with excellent communication skills
* Calm under pressure with a structured troubleshooting approach
* Ability to prioritise competing demands in a fast-paced environment
* High attention to detail and commitment to process and compliance
* Collaborative mindset with a drive for continuous improvement
* Applicants must have active SC clearance
Apply Now
If you’re an experienced EUC professional ready to step into a fast-moving, enterprise-level environment, we’d love to hear from you.