Job Description
A Field Service Engineer II is responsible for troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer sites. The primary goal is to ensure first-class customer satisfaction while maintaining a safe working environment.
Key Responsibilities:
* Meet daily service repair needs and drive customer satisfaction.
* Install, repair, and maintain Trace and X-Ray equipment in the field; provide customer training as needed.
* Document all inspections, maintenance, and repair work promptly.
* Manage repair parts cycle time, order, install, and return parts efficiently.
* Review logs for open issues, prepare formal reports to customers.
* Maintain and calibrate tools and test equipment.
* Provide technical support to customers and peers.
* Participate in site surveys, pilot programs, special projects, and meetings.
* Establish and maintain close relationships with senior FSEs and Product Managers.
* Ensure compliance with health, safety, and environmental policies.
About You:
* You should live within a maximum 45-minute commute to Heathrow Airport.
* You have a Level 3 Engineering qualification (electrical, electronic, mechanical) or equivalent work experience.
* You are proficient in reading electrical/mechanical schematics.
* You possess strong troubleshooting skills and experience in field repair of electrical and electronic systems.
* You are computer literate and proficient in MS Office Suite.
* You have excellent communication, organizational, and interpersonal skills.
* You are a strong customer service oriented individual who can handle stressful situations.
* You are self-motivated, reliable, and accountable.
* You are willing to travel at short notice.
* You have manual handling ability.
What We Offer:
* We provide extensive product training on our world-class products.
* We offer a highly competitive base salary, bonus, on-call, overtime, company credit, and an electric vehicle.