Duty Officer
Location: The Beacon, Wantage
Salary and grade: £32, 367 per year, Grade 4 FTE
Duration of role: Casual
Hours per week: Casual
Closing date: 10th June 2025
About the role and what we’re looking for
This is an exciting opportunity for a customer-focused and enthusiastic front of house professional with strong communication, interpersonal, and organisational skills to help ensure The Beacon remains a welcoming and well-run community venue at the heart of Wantage.
When on duty during performances, classes, private hires, cinema screenings, or general opening hours, the Duty Officer is responsible for the full front of house operation. This includes coordinating casual staff and volunteers, supporting visiting performers and hirers, and overseeing public access to ensure the smooth, safe, and customer-friendly delivery of our services.
The Duty Officer will also act as the responsible person for the building during their shift, ensuring the safety and security of The Beacon, its users, and its resources, and responding to any incidents or operational issues as they arise.
The Beacon runs events throughout the year, including evenings and weekends. The role requires flexibility and a willingness to work unsociable hours, including during the festive season.
Main Duties and Responsibilities
• Duty Management
• Building Management
• Operational
• Hires
• Health and Safety & Licensing
The duties may vary from time to time without changing the nature of the post or the level of responsibility and the post holder may also be required to carry out any other duties appropriate to the grading of the post.
About you
Your essential skills, knowledge and experience
• Experience of supervising staff.
• Strong organisational skills
• Excellent customer service skills
• Aptitude for short and long term logistical planning and a keen eye for detail.
• Strong verbal and written communication skills.
• Great interpersonal and communication skills and strong people management skills
Your essential qualifications
• 3 ‘A’ levels or equivalent.
• A degree would be desirable but is not essential.
• First aid in the workplace is desirable
If you have the following experience or qualifications – it’s a bonus
• Enthusiasm and love for community arts
• High level of interest in The Beacon and its activities
• Previous experience in buildings/facilities management
• Previous experience in administering conference hires
You may also have experience in the following: Front of House Manager, Visitor Services Manager, Arts Centre Operations Supervisor, Customer Experience Supervisor, Event Operations Coordinator, Venue Operations Manager, Performance Venue Supervisor, Arts Centre Duty Coordinator, Guest Services Coordinator, Theatre Operations Manager, etc.
REF-(Apply online only)