Murray Recruitment are recruiting a Helpdesk Coordinator for our client based in Glasgow. Role Overview: The Helpdesk Co-ordinator will play a key role in planning and coordinating planned and reactive maintenance works, ensuring that all tasks are effectively managed and completed within agreed SLA timeframes. The successful candidate will act as the central point of contact between clients, engineers, and subcontractors to ensure high service standards are consistently delivered. Key Responsibilities: * Log live calls on the internal CAFM system. * Plan, manage, and coordinate engineers’ workloads using the online scheduling board. * Liaise with and manage subcontractors, including job allocation, coordinating works, and obtaining reports. * Raise and issue purchase orders. * Monitor and manage job progress to ensure completion within required SLAs. * Administer and update client portals. * Produce and issue reports to clients. * Arrange site access as required. * Procure supplies and arrange for the hire of access equipment. * Assist with collating risk assessments and issue to clients. * Provide general administrative support to the team. Skills & Experience: * Must have strong experience within similar position, ideally within an Helpdesk or Service Desk in Facilities Management or Building Services company. * Excellent communication and organisational skills. * Ability to work under pressure in a dynamic office setting. * Experience using Job Logic is advantageous. Offering: * Salary: £26,000 – £27,000 per annum. * Monday - Friday core hours 8am - 5pm (may be some flexibility) * Hybrid working after probation: 3 days in the office, 2 days working from home. * 33 days holiday (inclusive of public holidays). * Private healthcare. * Death in service benefit. * Company pension scheme. * Full-time, permanent position based in Glasgow