Overview
Better places, thriving communities. Join Mitie – the future of high performing places.
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a strategic thinking, motivated Account Manager to oversee the Environmental and Waste Service Delivery across the Lloyds Banking Group Account.
Role
ROLE: Account Manager
HOURS: Monday to Friday, 40 hours
LOCATION: Home Based with Site Travel
This position encompasses the management and coordination of operations, ensuring that all services are delivered to the highest possible standards. These standards must consistently meet client expectations and comply with all contractual requirements associated with the account. The Account Manager is responsible for the effective oversight of both strategic and waste service delivery across the Lloyds Banking Group Account. The role demands sustained attention to detail in every aspect of service provision. Proactive engagement is essential, both with clients and internal teams, to guarantee the effectiveness and continuity of services across all relevant locations. Regular communication and collaboration are crucial to maintaining operational excellence and client satisfaction throughout the account.
Role Responsibilities
* Manage the service delivery across all client locations, ensuring consistent quality and reliability at every site.
* Conduct site visits, performance assessments, operations and service delivery.
* Regularly engage with internal and external stakeholders.
* Monitor key performance indicators (KPIs) related to team performance, including the Helpdesk team.
* Liaise with Mitie Waste Finance team to ensure debt and WIP is minimised.
* Continuously assess client needs and market trends to uncover new business opportunities.
* Site travel; managing your own diary and visiting clients on site / attending meetings depending on their needs.
Required Qualifications
* Excellent communication and organisational skills
* Waste or Environmental Industry experience preferred
* Experience working with strategic clients, managing P&L, financial performances
* Proficient in MS platforms, presenting, Excel, etc.
* Experience dealing with multiple stakeholders, internal and external
There is a place for you at Mitie — join us today!
Our recruitment process is inclusive and accessible. If you have a disability or long-term condition and need reasonable adjustments during the recruitment process, please let us know by emailing Jessica Mercel at jess.mercel@mitie.com.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company. Our clients range from household names in banking, government sites, hospitals and schools.
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