The Research Administrator will support the delivery of research within General Practice across Somerset by providing high-quality administrative and coordination support. The role involves working closely with GP practices, research teams, and external partners to help ensure studies are set up and delivered efficiently, with accurate record keeping and effective communication across all stakeholders.
We are looking for someone with:
* Strong organisational skills and the ability to manage multiple tasks effectively
* Excellent communication and interpersonal skills to work with a range of stakeholders
* Good attention to detail and accuracy in record keeping and data entry
* Experience in administration, ideally within a healthcare or research setting
* The ability to work independently as well as part of a team
* Good IT skills, including use of databases and Microsoft Office
* An understanding of confidentiality, data protection, and information governance
* An interest in healthcare research and improving patient outcomes
Main duties of the job
* Provide day to day administrative coordination of approved research studies within General Practice
* Support study feasibility assessments, setup activities and associated administrative processes
* Maintain a central log of feasibility requests and manage initial correspondence with sponsors and practices
* Act as a key point of contact between practice teams, sponsors, CROs, GPSU, Research Delivery Alliance, ICB and agile research teams
* Support effective communication and information sharing across all stakeholders
* Assist with sharing agreed searches, guidance and best practice from other participating practices
About us
The GP Support Unit (GPSU) exists to champion, support, and amplify general practice in Somerset. Acting as an extension of the practice team, we help GPs and primary care professionals navigate challenges, embrace innovation, and thrive. Through collaboration, shared expertise, and hands‑on support, we deliver high‑quality services that reduce burden, unlock system value, and ultimately improve patient outcomes. Trusted by practices and recognised across the Somerset system, the GPSU is here to make general practice stronger - now and into the future.
Job responsibilities
Research Support
* Support with the feasibility, set‑up and any supportive administrative processes of approved research studies within the practice.
* Assist with sharing agreed searches and guidance from other practices undertaking the same studies.
* If required, co‑ordinate external visits or virtual meetings and attend if needed to document relevant information for the practice team
* Support communication between sponsors, CROs and practice teams/agile teams
* Act as a point of contact between all key stakeholders to manage communication, coordination and be responsive to the needs of practice teams who might need additional support.
* Maintain a central log of feasibility requests and support initial correspondence with sponsors and practice teams
* Undertake general administrative tasks related to research activity as directed to promote and support research activity across General Practice sites.
Staff Support
* Act as a first point of contact for administrative queries supporting administration and practice managers.
* Support clinicians and nurses with the practical organisation with any research administration activity if required.
* Promote awareness of research within General Practice in Somerset with key colleagues
* Support the Research Delivery Alliance steering group with administrative assistance.
Administration and Data Handling
* Accurately enter and update data on study databases and practice systems if required
* Maintain confidential handling of information
Governance and Compliance
* Work within established protocols, SOPs and Good Clinical Practice principles
* Support monitoring visits, audits and reporting as requiredEscalate any issues or concerns to senior staff promptly
* Assist with preparation for audit and inspections if required
Team Working
* Work collaboratively with the wider practice team
* Liaise with external research teams and NIHR Clinical Research Network staff as directed
Person Specification
Personal Qualities
* Reliable and well organised
* Friendly and professional manner
* Able to follow instructions and procedures
* Willing to learn and develop within the role
Qualifications
* GCSEs (or equivalent), including English and Maths
* Willingness to complete Good Clinical Practice (GCP) training
* NVQ Level 3 in Business Administration, Health, or equivalent experience
Experience
* Experience in an administrative or support role, preferably in healthcare
* Good organisational skills and attention to detail
* Ability to communicate clearly and courteously with patients and staff
* Basic IT skills, including Microsoft Office
* Understanding of confidentiality and data protection
* Experience working in Primary care or community setting
* Awareness of clinical research or audit activity
* Experience using clinical systems such as EMIS
Employer name
GPSU - General Practice Support Unit
Address
Abbey Manor Group Ltd
Preston Road
Yeovil
Somerset
BA20 2EN
For questions about the job, contact:
Head of Clinical Programmes and Services
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