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Overview
We are seeking a diligent and detail-oriented Facilities Management Contract Manager to oversee our primary facilities management integrator contract. This role is pivotal in ensuring the seamless operation and adherence to our facilities management standards. The Contract Manager will be responsible for auditing contracts, spot-checking services, and acting as a key escalation point for the operations team.
Candidate Profile
The ideal candidate will possess strong analytical and auditing skills with a keen eye for detail. They should have excellent communication and interpersonal skills to effectively liaise with contractors, operations teams, and senior management. The ability to manage and resolve conflicts and escalate issues appropriately is crucial. Additionally, the candidate should demonstrate strong organizational skills and the capability to manage multiple tasks and priorities simultaneously. Proficiency in Microsoft Office Suite and facilities management software is also required.
Key Responsibilities
1. Contract Oversight: Manage and oversee the main facilities management integrator contract, ensuring compliance with all stipulated terms and conditions.
2. Auditing: Conduct regular audits of facilities management contracts to ensure contractors adhere to standards and protocols.
3. Quality Assurance: Perform spot checks to assess service quality, including cleaning, security, front of house, and maintenance services.
4. Escalation Management: Serve as the primary contact for escalating issues related to contractor performance or high-profile jobs.
5. Coordination: Collaborate with the operations team and contractors to ensure timely completion of tasks.
6. Reporting: Prepare reports on contract performance, audits, and quality checks for senior management.
7. Continuous Improvement: Suggest and implement process improvements to enhance facilities management.
Minimum Requirements
1. An IWFM Level 4 or equivalent Facilities Management qualification is preferred but not essential.
2. Significant experience in facilities or contract management.
3. Strong analytical, auditing, and organizational skills.
4. Excellent communication and interpersonal skills.
5. Proven conflict resolution and escalation abilities.
6. Proficiency in Microsoft Office and facilities management software.
7. Strong team collaboration skills.
We offer a hybrid working approach; please contact us for further details. Grosvenor is a Disability Confident Committed employer. For more information or adjustments, contact grosvenor.recruitment@grosvenor.com.
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